Mitigation Technician

Paul Davis Restoration of Omaha, NE•Omaha, NE

3d•$20 - $22•Onsite

About The Position

Fast track your career in the restoration field as an entry-level Mitigation Technician. Our teams help residential and commercial property owners recover from emergencies like fire, water and storms. We offer on-the-job training, making it an excellent opportunity to build a long-term career. As a Paul Davis Mitigation Technician you will: Get more than just another job: you learn a trade in property restoration with paid training and on-the-job experience. Open doors to real long-term career potential, from entry-level tech to lead tech, project manager, or even running jobs and teams. Have an active role that's a lot of fun and not stuck not sitting at a desk, and it stays in demand even when other industries slow down. Meaningful, rewarding and worthwhile work helping people in times of crisis, providing services to those in need.

Requirements

Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality
Flexibility to be on a rotational on-call schedule

Nice To Haves

High School Diploma or GED
Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Responsibilities

Promptly respond to property-damaging events, prioritizing safety, structural preservation, and customer care.
Survey damage, conduct moisture inspections, and thoroughly record and evaluate the condition of the property and its contents.
Set up specialized drying equipment, perform demolition of damaged structural components using hand or power tools, and apply water mitigation and mold remediation techniques.
Use software or operating systems (like RMS) to record data, take photographs of the job site, and manage daily job notes.
Interact directly with affected homeowners, answering questions and ensuring they feel supported during a stressful time.