Mitigation Technician - Kauai

Premier Restoration Hawaii•Lihui, HI

2d•Onsite

About The Position

At Premier Restoration Hawaii, we help homeowners and businesses recover after unexpected disasters. Whether it's water, fire, mold, or storm damage, our mission is simple: restore properties and help people get their lives back to normal as quickly as possible. When disaster strikes, our customers are often facing one of the most stressful situations of their lives. That's why we put people first. We believe in teamwork, clear communication, accountability, and delivering exceptional service when it matters most. We're looking for individuals who take pride in their work, enjoy solving problems, and want to be part of a team that makes a real impact in our communities every day. As a Mitigation Technician, you'll be one of the first responders to arrive when a customer experiences property damage. You'll assess the situation, help stabilize the property, and begin the restoration process that gets our customers on the road to recovery. No two jobs are the same. Every property, every customer, and every situation presents unique challenges. This is an ideal opportunity for someone who is hands-on, analytical, naturally curious, and able to think quickly under pressure. You'll work closely with experienced team members throughout the day, collaborating to solve problems, support customers, and ensure projects move forward efficiently.

Requirements

Valid driver's license with a good driving record
Ability to lift and carry up to 50 pounds and move equipment safely
Ability to stand, walk, bend, kneel, and work in physically demanding environments throughout the day
Comfortable using smartphones, tablets, computers, and software applications
Positive attitude and willingness to learn
Ability to work effectively as part of a team
Strong problem-solving skills and attention to detail

Nice To Haves

Experience in construction, maintenance, restoration, repair, or a related field preferred
Strong communication and customer service skills

Responsibilities

Respond to residential and commercial property damage caused by water, fire, mold, and wind
Participate in after-hours, weekend, holiday, and emergency response calls as needed
Drive company vehicles to job sites across the island
Assess damage and work with Mitigation Leads to develop restoration plans
Set up, monitor, and operate drying and mitigation equipment
Perform demolition and removal of damaged materials when necessary
Assist with packing, inventorying, and storing customer belongings
Communicate professionally and compassionately with customers during stressful situations
Document job progress using company software and mobile technology
Provide customers with updates throughout the restoration process
Participate in ongoing industry training and professional development
Work closely with teammates to ensure projects are completed safely and successfully