Mitigation Technician

Fortify Companies•Dallas, TX

2d•Onsite

About The Position

As a Mitigation Technician with Insurcomm Restoration, part of Fortify Companies, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You will help stabilize properties, prevent further damage, and provide professional, compassionate service during stressful situations. This is a field-based, full-time role in Dallas, Texas. Insurcomm Restoration provides restoration, reconstruction, and emergency response services. The company has more than 30 years of experience helping property owners, facility teams, and communities recover from property damage and environmental hazards. Fortify Companies operates across more than 210 markets nationwide. The role involves hands-on mitigation work, customer communication, documentation, and collaboration with project managers, crew chiefs, team members, and the Contents Division. Technicians must be able to perform physical work in varying environments and safely wear required personal protective equipment, including a respirator, with or without reasonable accommodations.

Requirements

Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification).
Proficiency with hand and power tools.
Ability to lift up to 50 lbs and perform physical labor in varying environments.
Strong communication, listening, and interpersonal skills.
Strong social awareness and customer service mindset.
Acceptable driving record.
Reliable attendance and punctuality.
Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software, including Proven Jobs, Encircle, and Docusketch.
Team-oriented mindset with a positive, solution-focused attitude.
Ability to safely wear and work in required personal protective equipment, including a respirator, with or without reasonable accommodations.

Nice To Haves

WRT (Water Damage Restoration) certification.
Prior experience in restoration, construction, or a related field.
Experience with PSA or similar job management platforms.

Responsibilities

Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards.
Remove and safely dispose of damaged building materials.
Decontaminate, clean, and deodorize affected interior spaces.
Collaborate with the Contents Division to clean, pack, and store salvageable items.
Document job progress with photos and detailed notes using PSA and other required software.
Communicate clearly and professionally with clients, answering questions with empathy and respect.
Maintain a clean, organized, and safe job site.
Set up, operate, clean, and store tools and equipment properly.
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
Work collaboratively with project managers, crew chiefs, and team members.

Benefits

Competitive hourly pay based on experience.
Comprehensive health, dental, and vision coverage.
401(k) with company match.
Generous paid time off and 9 paid holidays.
Company vehicle, role dependent.
Monthly company technology stipend.
Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
Ongoing training and certification support.
Paid training and certification advancement.
Clear growth path within an expanding organization.
Technology reimbursement.
Company truck.
Disability insurance.
Employee assistance program.
Flexible spending account.
Fuel card.
Health savings account.
Life insurance.
Parental leave.