Mitigation Technician

Twins 2996•Birmingham, AL

9d•Hybrid

About The Position

The Mitigation Technician is responsible for performing mitigation and restoration services at residential and commercial properties affected by water, fire, mold, or storm damage. This role involves emergency response, damage assessment, equipment setup, demolition, monitoring drying progress, and ensuring work is completed according to industry standards and company procedures.

Requirements

Valid driver’s license with clean driving record
Ability to lift 50–75 lbs. regularly
Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions
Willingness to work irregular hours, including nights, weekends, and holidays
Ability to operate hand tools and restoration equipment
Strong problem-solving skills and attention to detail
Professional demeanor and customer service skills
Ability to pass background checks and drug screening
Ability to work after hours and weekends on-call.

Nice To Haves

Employees will be required to visit job sites, restoration projects, or commercial properties, which may involve exposure to hazardous environments that may require use of PPE including respirators, gloves, and protective suits.
Exposure to dust, debris, and damaged structures.
On-call availability for major events to include possible travel out of state.

Responsibilities

Respond to emergency water losses and perform mitigation services
Conduct inspections and assess water damage using moisture detection equipment
Extract standing water and remove damaged materials
Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
Set up and monitor drying equipment including air movers, dehumidifiers, and air scrubbers
Apply antimicrobial and cleaning treatments as required
Ensure job sites are safe, clean, and properly contained
Communicate with customers effectively regarding the restoration process
Load and maintain equipment and vehicles
Follow company procedures and IICRC standards
Participate in on-call rotation for emergency response
Check & complete job tasks daily when work is completed
Be prepared daily for scheduled jobs
Wear uniform per handbook
Vehicle maintenance & cleanliness
Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.