Mitigation Project Manager
About The Position
ServiceMaster Restoration by RSI provides trusted disaster restoration and cleaning services to residential and commercial customers across Oklahoma. We help families and businesses recover from fire, water, mold, and biohazard/trauma damage with professionalism, compassion, and technical expertise. As an independently owned and operated ServiceMaster Restore business, we are backed by a national brand with local dedication. We are seeking a Project Manager based in our Seminole location to lead restoration projects across water, mold, biohazard/trauma, and fire damage categories. In this role, you will scope projects, manage resources, supervise technicians, and ensure work is completed safely, on time, on budget, and in compliance with company and insurance standards. Project Managers also serve as the primary customer contact, representing ServiceMaster with professionalism and clear communication throughout each project.
Requirements
- High school diploma or equivalent required.
- Minimum 2 years of experience in the restoration industry or related project management.
- Experience leading teams, managing schedules, and training staff.
- Strong proficiency with mobile software and accurate data entry.
- Valid driver’s license with a satisfactory driving record.
- WRT – Water Damage Restoration Technician; ASD – Applied Structural Drying Technician.
- Strong communication, problem-solving, and decision-making abilities.
- Dependable, self-motivated, and adaptable in fast-paced environments.
- Ability to manage multiple priorities and mentor team members.
Nice To Haves
- AMRT – Applied Microbial Remediation Technician.
Responsibilities
- Review work orders, confirm routes, and ensure vehicles are properly stocked before dispatch.
- Develop project scopes and estimates using software such as Xactimate.
- Lead and supervise remediation projects (water, mold, biohazard/trauma, fire).
- Communicate with customers to explain processes, timelines, and expectations.
- Perform daily monitoring, moisture mapping, and documentation per insurance guidelines.
- Manage carrier-specific requirements, including service level agreements (SLAs).
- Inspect projects at completion, verify quality, and obtain customer sign-off.
- Document readings, conditions, photos, and progress in project management software (Restore 365, MICA).
- Train and guide technicians in industry standards and best practices.
- Enforce project safety and PPE compliance.
- Approve technician time entries and manage labor costs for profitability.
- Address customer or project issues promptly and professionally.
Benefits
- Competitive compensation.
- Opportunities for growth and industry training.
- Make a real difference by helping customers recover during difficult times.
- Be part of a supportive, skilled, and professional team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
