Mitigation Operations Manager

American Restoration Operations LLC • Stockbridge, GA

1d • Onsite

About The Position

Paces Restoration, an American Restoration Brand, has over 25 years of restoration experience. We are a 24/7 COMPLETE restoration company. We are a company that prides ourselves in treating our customers with respect and aim to please with the smallest to largest jobs.

Purpose:

Lead and direct day-to-day operations while coordinating the interrelated activities of the team to achieve optimum performance.

Job Scope:

Provide leadership, management, and vision necessary to move the team forward. This role is responsible for managing all aspects of the 24/7 mitigation team including but not limited to qualifying, rebuilding and closing jobs. Establish systems to facilitate effective project management.

Requirements

• 2-3 year’s experience in Mitigation Management
• 2 or more years of Xactimate experience
• Excellent communication, interpersonal and problem-solving skills
• Proven leadership experience in restoration and mitigation operations.
• Strong knowledge of industry best practices, procedures, and compliance requirements.
• Experience managing teams, budgets, and project timelines effectively.
• Ability to build and maintain relationships with clients, vendors, and insurance adjusters.
• Knowledge of the invoicing cycle and expertise in customer and insurance
• Ability to effectively manage conflict
• Organizational skills
• Ability to handle stressful situations and perform several tasks simultaneously
• Strong analytical, numerical and reasoning abilities
• Result oriented with ability to balance tasks and personnel management
• Ability to establish and maintain creditability
• Well-developed interpersonal skills and ability to get along with diverse personalities
• Team oriented with strong leadership skills

Responsibilities

• Oversee daily activities linked to project management including assignment, allocation of resources, execution, and closeout.
• Interface with all levels of project personnel to obtain status updates:
• Assess progress
• Review budget
• Scheduling
• Identify potential problem areas
• Confirm action plan
• Conduct team meetings – (lessons learned, identifies root cause of current problems – case and point examples, resolution, action plan and communication of clear expectations
• Monitor team performance to ensure progress is being made and corrective action, if necessary is taken
• Keep leadership fully informed of all problems or unusual matters of significance and take corrective action where necessary
• Establish clear guidelines for accountability, responsibility and authority for team
• Identify training needs, initiate the development of team members and recommend resources to accomplish goals
• Mediate and solve problems between coworkers, clients, subcontractors etc.
• Cleary define roles and responsibilities of team members
• Job cost reporting and analysis
• Responsible for managing and conducting all aspects of team employee life cycle
• Providing guidance, training, and support ensure team members at all levels have the knowledge and tools to execute their job responsibilities.
• Ability to fill in or provide coverage for team member’s absences or vacancies

Benefits

• This position offers a competitive compensation structure; medical, vision, and dental insurance benefits; paid time off (vacation, holiday, sick); 401(k) employer match; life and AD&D insurance; short and long-term disability insurance and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees