Experienced Mitigation Manager

Paul Davis Restoration of the South Region • Houston, TX

7d • $60,000 - $70,000 • Onsite

About The Position

We are seeking an empathetic, hard-working mitigation manager. Bring your leadership skills to a role where you support families and businesses who have experienced property emergencies. Drive the growth, development, and financial success of the mitigation business, its staff, and operations.

Requirements

• Write precise estimates using software like Xactimate to determine the cost of damage repairs.
• Operate software systems like RMS and communicate with insurance carriers.
• Create invoices, manage documents, and handle payroll or compliance.
• Coach and lead a staff of up to twenty people.
• Possess deep knowledge of emergency property repairs (like water or fire damage).
• Run effective meetings and ensure your team meets profit goals.
• Communicate and converse with customers and staff over the phone and face to face
• Stay calm and have composure during stressful emergencies.
• Handle private customer and business data securely
• High School Diploma or GED required
• Two plus years’ experience in a Management or Leadership role within the Restoration Industry
• Five plus years’ experience within the Emergency Services Department within the Restoration Industry
• Experience with writing Emergency Services (Mitigation) estimates

Responsibilities

• Supervise and delegate tasks to mitigation and contents staff.
• Recruit, train, and coach crew leaders, coordinators, and labor.
• Set measurable goals and conduct 90-day, mid-year, and annual reviews.
• Approve weekly timecards for hourly employees.
• Lead monthly meetings to maintain morale, alignment, and urgency.
• Onboard subcontractors and ensure strict vendor compliance.
• Manage warehouse inventory and equipment tracking across jobsites.
• Coordinate fleet maintenance and dispatch schedules.
• Oversee technician dispatching and the team's on-call rotation.
• Evaluate staffing needs based on current and projected workload.
• Write and review accurate mitigation loss estimates.
• Negotiate claims directly with insurance carriers.
• Budget and track financial metrics to hit a 50% margin goal.
• Secure profit goals by managing job costs and production efficiency.
• Collect payments and manage outstanding accounts receivable.
• Build strong relationships with adjusters, vendors, and clients.
• Resolve client complaints through proactive auditing and service.
• Enforce safety rules including proper PPE and hazard monitoring.
• Promote services to industry professionals and potential clients.
• Uphold company values, mission, and the 10 Serving Basic

Benefits

• Medical, Dental, and Vision Benefits
• 401(k)
• 401(k) matching
• Company car
• Free uniforms
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED