SERVPRO Crew Lead

SERVPRO of Allentown•Allentown, PA

4h•$50,000 - $60,000•Onsite

About The Position

SERVPRO of Allentown is looking for a high-energy, motivated Mitigation Crew Lead to run point on emergency restoration jobs throughout the Lehigh Valley. When property owners face sudden water, fire, or mold emergencies, you will step in as the trusted leader on site—managing job logistics, directing production technicians, operating state-of-the-art drying equipment, and guiding clients through unexpected loss. This role offers a strong hourly base with heavy overtime opportunities during active weather events and lucrative performance-based mitigation bonuses for high-quality, efficiently run jobs.

Requirements

Minimum 1–2 years of hands-on emergency mitigation experience (Water/Fire/Mold) with proven field leadership skills.
Must have a valid driver’s license with a clean record and a willingness to participate in an on-call emergency rotation.
Excellent communication, a sharp eye for detail, and strong problem-solving skills under pressure.
Must be comfortable working in tight spaces (crawls, attics) and able to lift up to 50 lbs regularly.

Nice To Haves

IICRC WRT (Water Damage Restoration) certification highly preferred; ASD or FSRT certifications are a strong plus (Paid company training available for top candidates).

Responsibilities

Lead 1–3 production technicians on-site for water damage, fire/smoke cleanup, mold remediation, and emergency board-ups.
Respond promptly to emergency service calls (adhering to SERVPRO’s quick-response standards); inspect properties, take initial moisture readings, map affected areas, and formulate an efficient drying plan.
Supervise and perform containment setup, controlled demolition, standing water extraction, air mover and dehumidifier placement, and structural drying according to IICRC standards.
Oversee job flow, maintain strict safety compliance (PPE, OSHA standards), ensure tool/vehicle upkeep, and complete end-of-day cleanups.
Serve as the professional face of SERVPRO on site—explaining the mitigation process to homeowners, managing expectations, and collecting required work authorizations.
Accurately document project progress using mobile job-management software (uploading photos, moisture readings, psychrometric logs, and daily progress notes).