Mitigation Crew Chief

Servpro•Pewaukee, WI

11h•Onsite

About The Position

SERVPRO is seeking a dependable and experienced Mitigation Crew Chief to lead restoration crews on fire, water, mold, and storm damage projects. The Crew Chief is responsible for overseeing jobsite operations, supervising technicians, ensuring quality work, and delivering exceptional customer service throughout the mitigation process. The ideal candidate is a hands-on leader who thrives in fast-paced environments and has strong knowledge of restoration procedures and drying practices.

Requirements

High school diploma or GED preferred
Minimum 1–3 years of restoration or mitigation experience preferred
Previous leadership or crew supervision experience preferred
Strong understanding of water mitigation and structural drying procedures
Valid driver’s license with acceptable driving record
Ability to lift 50+ pounds regularly
Strong communication, leadership, and organizational skills
Ability to work in physically demanding and fast-paced environments

Nice To Haves

IICRC Water Restoration Technician (WRT)
Applied Structural Drying (ASD)
Applied Microbial Remediation Technician (AMRT)
OSHA Safety Certification

Responsibilities

Lead and supervise mitigation technicians on residential and commercial restoration projects
Respond to emergency service calls for water, fire, mold, and storm damage losses
Perform and oversee water extraction, demolition, structural drying, cleanup, and debris removal
Set up, monitor, and document drying equipment and moisture readings
Ensure jobs are completed according to SERVPRO and industry standards
Maintain accurate job documentation including photos, moisture logs, and daily notes
Communicate professionally with customers, management, and insurance representatives
Train and mentor mitigation technicians on proper procedures and safety standards
Maintain cleanliness and organization of vehicles, equipment, and warehouse
Enforce safety procedures and proper use of PPE on all jobsites
Participate in rotating on-call schedule for after-hours emergency response