Mitigation Coordinator

Paul Davis•Winston Salem, NC

1d•Onsite

About The Position

Paul Davis is growing and seeking a Mitigation Coordinator who will act as the administrative, scheduling, communication, and compliance support function of the Mitigation Department. This role functions similarly to an administrative assistant while acting as a departmental coordinator responsible for mitigation file oversight (not ownership), customer and adjuster communication, dispatch support, scheduling assistance, collections follow-up, and third-party administrator (TPA) compliance. The Mitigation Coordinator does not own mitigation files, but is accountable for ensuring files are audit-ready, up to program standards, and progressing without unnecessary delays. When deficiencies or recurring issues are identified, this role escalates them to the responsible lead and mitigation leadership. This position plays a critical role in protecting revenue, reducing cycle time, maintaining customer confidence during approval delays, and minimizing compliance misses.

Requirements

Minimum 2 years of administrative, coordinator, or customer service experience (restoration, construction, or insurance‑related industry preferred).
Strong computer proficiency, including Microsoft Office, Outlook, RMS, and cloud-based systems.
Experience with data entry, documentation control, and high‑volume phone communication.
Prior experience with TPA platforms or compliance-driven environments strongly preferred.
High attention to detail with strong follow‑through.
Strong compliance mindset without direct file ownership
Clear communicator with customers, adjusters, and internal teams
Detail‑oriented and process‑driven
Escalates issues appropriately and consistently
Able to manage multiple priorities in a fast‑paced environment
Professional, empathetic customer interaction

Responsibilities

Coordinate mitigation job flow from intake through closeout by maintaining file oversight, auditing documentation, and following up on deficiencies to support audit readiness and timely completion.
Support daily intake, dispatch, and scheduling activities, including job entry, technician coordination, on-call support, and appointment scheduling to keep work moving efficiently.
Serve as a primary communication point for customers during active mitigation jobs by providing updates, managing expectations, documenting interactions, and escalating concerns when needed.
Coordinate with insurance adjusters on approvals, documentation, and claim-related issues to reduce delays and maintain clear file records.
Assist with collections and accounts receivable follow-up by supporting documentation, communicating on outstanding balances, and escalating unresolved payment issues.
Maintain compliance across TPA and program platforms by updating required systems, verifying claim and adjuster information, and ensuring documentation meets program standards.
Track file deficiencies, delays, and recurring issues, and provide reporting and escalation support to mitigation leadership.
Provide backup support for timekeeping, documentation, and other operational needs, including participation in the on-call rotation.