Mission Support Mentor - Men's Program

Union Gospel Mission of Tarrant County•Fort Worth, TX

6d•Onsite

About The Position

Union Gospel Mission of Tarrant County (UGM-TC), founded in 1888, is a Christian organization dedicated to helping homeless women, men, and families by providing love, hope, respect, and a new beginning. UGM-TC offers a residency program funded by community generosity, aimed at helping individuals develop life skills to transition out of homelessness and become productive members of society. This position specifically works in a building for MEN ONLY and is a Full Time role paying $17.76 per hour. The weekly schedule is Saturday & Sunday from 6:00 am to 4:30 pm, and Monday & Tuesday from 11:00 am to 9:30 pm. The Mission Support Mentor's primary responsibility is to support guest operations for the Overnight Shelter (Neely), Emergency Stabilization (Neely), and programs serving unaccompanied men. This role is ideal for individuals with customer service experience who want to make a difference, particularly those with prior experience in hospitality or retail as a front desk or customer service leader, as it involves check-ins, computer application use, and serving/problem-solving for guests.

Requirements

High school diploma or equivalent required.
Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.

Nice To Haves

Some college preferred.

Responsibilities

Provide check-in service and meet the needs of residents and guests.
Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execution of daily responsibilities in key areas of operations.
Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
Build safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach, exercising appropriate boundaries.
Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
Work in close collaboration with Courtesy Patrol to effectively respond to emergency situations and provide timely crisis intervention.
Manage the phone system, demonstrating proper phone etiquette and protocols, and serve as a resource of knowledge for guests.
Ensure cleanliness, order, and organization of the front desk area and lobby, and regularly replenish copies of all front desk forms and documents.
Monitor for strict adherence to facility safety and security Policy and Procedure governing authorized access to UGM-TC’s premises, taking appropriate actions for policy violations, including lockouts, system flags, and safe and respectful escort off premises.
Continuously monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings.
Monitor for contraband through general observation and personal property searches upon entry to the Scott Walker or Cox building, and conduct drug and alcohol screenings in accordance with Policy and Procedure.
Scan program participants and guests in and out of the residential program to which he or she is assigned, and scan for meals and other on-campus services.
Complete daily shift reports, review Communication Logs, and verbally brief incoming persons of incidents that occurred before the end of her shift.
Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
Actively participate in Multidisciplinary Team (MDT) meetings as assigned.
Submit maintenance requests immediately as maintenance problems are observed or reported.