Mission Success Manager, Federal

Axon • Boston, MA

8d • $105,480 - $168,768 • Hybrid

About The Position

Axon’s federal market team seeks a customer-obsessed Mission Success Manager who consistently overdelivers. Our federal public safety customers operate in high-stakes environments with challenging missions, and they need a trusted partner who can turn complex problems into meaningful outcomes. As a Mission Success Manager, you will be that partner. You will own a portfolio of Axon’s most important federal customers, develop a deep understanding of each customer’s mission, and take accountability for their success. You will bring together the best of Axon to solve hard problems, ensure our technology delivers real operational value, and build partnerships that make Axon indispensable to the missions you support.

Requirements

• 5+ years supporting complex federal customers or programs – Experience in federal program management, customer success, professional services, consulting, or a similar customer-facing role is strongly preferred.
• Deep customer and mission orientation – You seek to understand what the customer is trying to accomplish, why it matters, and what success looks like.
• Strong program management skills – You can manage complex scope, schedules, dependencies, risks, stakeholders, and commitments across multiple workstreams.
• Brings clarity to complex challenges – You can navigate open-ended problems, competing priorities, and unstructured environments and turn them into a clear path forward.
• Exceptional cross-functional leadership and communication – You can influence without authority, align teams around a common objective, and communicate credibly with federal executives, operators, and internal stakeholders.
• Understanding of federal contracting and business fundamentals – You understand how federal procurement, contractual commitments, program decisions, revenue, and margin intersect.
• Willingness to travel 50%+ – Frequent travel is necessary to build customer relationships, support critical engagements, and understand customer operations firsthand.

Responsibilities

• Own mission success. You are accountable for your customers’ success with Axon—from delivering their programs effectively to driving adoption, value realization, and continuous improvement. You connect what Axon delivers to the outcomes your customers need to achieve.
• Be the customer’s trusted partner. Build strong relationships with stakeholders from day-to-day operators to senior executives. Earn their trust by being responsive, candid, and reliable, and become the person they turn to when they have a challenge, an idea, or need help navigating Axon.
• Make complex programs run effectively. Manage scope, schedule, cost, dependencies, and risk across your portfolio. Bring clarity to ambiguity, proactively remove obstacles, and ensure commitments turn into outcomes.
• Orchestrate Axon around the customer. Work across Sales, Deployment, Technical Support, Product, Engineering, and other teams to deliver what the customer needs. You know who to engage, when to engage them, and how to drive alignment across organizational boundaries.
• Anticipate problems before they become escalations and take ownership when things go wrong. Identify recurring pain points and emerging customer needs, drive them toward resolution, and ensure lessons learned turn into action.
• Understand how decisions around product scope, services, costing, scheduling, and contract structure affect both customer outcomes and company performance. Identify opportunities where Axon can solve additional customer needs and partner with Sales to grow and scale the relationship.
• Have a low ego, high impact attitude. Set a high bar for yourself, bring recommendations instead of just problems, and do whatever is needed to drive the right outcome. Be excited by being an individual contributor because it gives the opportunity to solve hard problems and make a measurable impact.

Benefits

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed