Mission Operations Engineer

Anduril Industries • Costa Mesa, CA

21h • Hybrid

About The Position

The Mission Operations team is responsible for managing the execution, growth, and success of our client accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the client relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with clients to understand their specific problem sets and then shape Anduril's offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for client and mission success and therefore play a critical role in the shaping and future of Anduril Industries. Serve as a customer-facing Account Manager. This position is in-office and will be located in Atlanta, GA, but will require nationwide and international travel to service and manage forward deployed accounts (up to 75% travel). You will be working directly with a key strategic partners to develop and deploy Anduril’s ALTIUS UAS and other TRS products and to meet customer and operational needs. You will own the execution of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps. Support engagement with all service components of the US DOD, local government organizations, and other partner nation’s defense forces as required to integrate Anduril products laterally for increased adoption. Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship products in support of client missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how clients interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. If something isn’t quite right, we work with product teams to quickly address the issue on behalf of our client. Grow your business through client success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our clients to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective. Understanding Anduril's value proposition and articulating how we can have an impact on a client’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future. Shape our products to meet mission needs. Work side-by-side with our clients to understand their specific mission challenges and represent the client as you work with Anduril engineers to shape products that solve critical national and international security challenges. Engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process. Collaborate across nearly every Anduril. Successfully deploying our complex hardware and software products requires collaborating with nearly every internal team - engineering, product, logistics, finance, legal, contracting, technical operations, and many more. You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of our products to our clients. Translate customer requirements and technical information in support of program contract deliverables and development of Anduril products to meet customer operational needs. Essentially, you will ensure the end user’s needs are incorporated and represented in the design and function of our products.

Requirements

• Mission First Mindset.
• Ownership Mentality.
• Technical Aptitude and Intellectual Curiosity.
• Structured Thinker and Problem Solver.
• High Value Team Member.
• 360 Degree Leader.
• Experience with programming, scripting, or networking a plus
• Prior military or contracting experience can be helpful
• PMP or similar certifications a plus
• Travel up to 75%
• US Person Status is required, as this position needs to access export-controlled data.

Nice To Haves

• Experience and familiarity with US defense posture and policy
• Direct experience leading and developing military operational planning, targeting, and fires systems and workflows
• Working level understanding of NATO and our ally’s defense and national security policy, budgeting process, public-private partnerships
• Familiarity with or direct experience working in partnership with host nation’s defense forces, Joint Staff, and Ministry of Defense and understanding of their respective organizational structures and interests
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
• Prior military or government acquisition and/or government contracting experience

Responsibilities

• Serve as a customer-facing Account Manager.
• Develop and deploy Anduril’s ALTIUS UAS and other TRS products to meet customer and operational needs.
• Own the execution of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
• Support engagement with all service components of the US DOD, local government organizations, and other partner nation’s defense forces as required to integrate Anduril products laterally for increased adoption.
• Orchestrate the deployment of Anduril products.
• Lead the planning and deployment of Anduril’s flagship products in support of client missions.
• Deploy products to the field, train end users, and ensure the high performance of products.
• Work with product teams to quickly address issues on behalf of the client.
• Meet commercial targets that drive top line growth.
• Establish committed and trust-based partnerships with clients.
• Articulate Anduril's value proposition and impact on client problem sets.
• Work with clients to understand specific mission challenges and represent the client when working with Anduril engineers to shape products.
• Ensure collaboration with internal teams including engineering, product, logistics, finance, legal, contracting, and technical operations.
• Translate customer requirements and technical information in support of program contract deliverables and development of Anduril products to meet customer operational needs.
• Ensure the end user’s needs are incorporated and represented in the design and function of products.

Benefits

• Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package.
• Comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed