Mission Operations Engineer

Anduril Industries•Costa Mesa, CA

1d•$129,000 - $171,000•Onsite

About The Position

The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of customer accounts. Mission Operations Engineers work across product, engineering, sales, and logistics teams to own customer relationships, and develop, plan, and deploy Anduril products to support missions. They collaborate directly with customers to understand specific problem sets and then work with engineering teams to shape Anduril's offerings to meet mission needs. Given the uniquely challenging problems, these engineers are adept at finding solutions and navigating organizational hurdles. They are ultimately responsible for customer and mission success, playing a critical role in shaping the future of Anduril Industries.

Requirements

Possess a Mission First Mindset, prioritizing the needs of the mission and customers, and actively seeking opportunities to understand customer mission needs to build the best products for the warfighter.
Demonstrate an Ownership Mentality, assuming responsibility, exhibiting skepticism, and contributing to a culture of performance, comfortable shaping proposals, pitching new customers, working with engineers, or deploying products in the field.
Exhibit Technical Aptitude and Intellectual Curiosity, with a desire to understand how complex systems operate, actively seeking education, and comfortable communicating technical concepts in the context of the customer's mission.
Be a Structured Thinker and Problem Solver, capable of clear communication, thoughtful planning, assertive communication, honest dialogue, a solution-driven approach, distilling complexity, and supervising execution.
Be a High Value Team Member, enjoying teamwork, demonstrating humility, eagerness to learn, and empathy toward team members and customers, capable of developing rapport at both user and executive levels.
Act as a 360 Degree Leader, self-aware of unstated leadership, with a demonstrated ability to lead and influence through formal and informal constructs, identifying and solving gaps and breakdowns immediately, and seeking 360 feedback.
Experience with US Army maneuver formations at multiple echelons.
Willing to re-locate to our HQ location in Costa Mesa, California.

Nice To Haves

Secret/Top Secret Clearance a plus

Responsibilities

Orchestrate the deployment of Ghost-X and lead the planning and deployment for one of Anduril's flagship hardware and software products in support of customer missions.
Deploy products to the field, train end users, and ensure the high performance of products through collaboration with engineering, logistics, and technical operations teams.
Improve the user experience and evolve operational tactics and techniques by understanding how customers interact with products.
Work with product teams to quickly address issues on behalf of customers.
Grow business through customer success by meeting commercial targets that drive top line growth.
Establish committed and trust-based partnerships with customers to help them solve immediate problems and foresee future opportunities where Anduril's technology can make them more effective.
Understand Anduril's value proposition and articulate its impact on a customer's problem set, from the executive level to the end user.
Shape products to meet mission needs by working side-by-side with customers to understand their specific mission challenges and representing the customer to Anduril engineers.
Collaborate across nearly every Anduril team, including business development, engineering, product, logistics, finance, legal, contracting, and technical operations, to successfully deploy complex hardware and software products.
Ensure each internal party is engaged and informed.

Benefits

Comprehensive medical, dental, and vision plans at little to no cost to you (US Roles)
Full cost of medical insurance premiums for you and your dependents (UK & AUS Roles)
Annual contribution toward your private health insurance for you and your dependents (IE Roles)
Life and disability insurance for all employees
Highly competitive PTO plans with a holiday hiatus in December
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs
Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting
Access free mental health resources 24/7, including therapy and life coaching
Additional work-life services, such as legal and financial support
Annual reimbursement for professional development
Company-funded commuter benefits based on your region
Relocation Assistance (depending on role eligibility)
Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options (US Roles)
Pension plan with employer match (UK & IE Roles)
Superannuation plan (AUS Roles)