Mission Operations Engineer, Connected Warfare (Active Clearance)

Anduril Industries•Washington, DC

8d•$129,000 - $220,000•Onsite

About The Position

The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries. Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship hardware and software products in support of customer missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how customers interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer. Grow your business through customer success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril’s technology can make them more effective. Understanding Anduril’s value proposition and articulating how we can have an impact on a customer’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future. Shape our products to meet mission needs. Work side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challenges. Anduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process. Collaborate across nearly every Anduril team. Successfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many more. You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of Anduril to our customers.

Requirements

Experience in program management and product deployment roles
Exceptional interpersonal and stakeholder management skills
Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
Willing to travel as necessary (25-50%)
Secret Clearance or above required

Nice To Haves

Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
Experience and familiarity with USMC intelligence, operational planning, targeting, and fires systems and workflows
Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles

Responsibilities

Serve in a customer-facing Account Manager capacity, working directly with the United States Marine Corps to develop and deploy Anduril integrated hardware-software C2 products to meet customer and operational needs
Own the delivery of contract deliverables to include the developing, and implementing, measures of performance and effectiveness, writing technical reports and creating user engagement roadmaps
Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril C2 products during training, exercises, and normal use within unit schedules
Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products
Support engagement with other service components, Geographic Combatant Commands, and other Government organizations as required to integrate Anduril products laterally across United States Armed Forces customers for increased adoption
Develop and contribute to a streamlined user feedback and engagement system, which include issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events