Mission Operations Engineer, Connected Warfare

Anduril • Herndon, VA

3d • Hybrid

About The Position

The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries. Provide post-sales support for Anduril Voyager products. The position is primarily responsible for working with the Sales, Engineering, Marketing, and Operations teams in support of the customer’s mission. Provide technical support and training to both internal and external customers with Voyager systems; resolving technical problems in a help desk environment and at customers’ location. We are obsessed with engagement and keeping our finger on the pulse of how customers interact with our products. This helps us improve the user’s experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer.

Requirements

• Experience in program management and product deployment roles
• Exceptional interpersonal and stakeholder management skills
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking.
• Ability to drive challenging and vague technical problems to clarity and resolution
• Willing to travel as necessary (25-50%)
• Eligible to obtain and maintain an active U.S. security clearance

Nice To Haves

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
• Experience with DoD networks, software, SATCOM, and radios
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles

Responsibilities

• Provide both virtual and on-site technical support and training to customers on their Anduril Voyager solutions in both tactical and non-tactical environments
• Provide technical support for Sales during customer meetings; evaluating existing customer solutions and recommend upgrades
• Ensure day-to-day operations of NOC and training technology infrastructure, including networks, servers, databases, are properly supported and maintained
• Provide assistance to customers remotely and on-site to resolve issues and feedback to appropriate departments
• Provide technical escalation support to Tier 1 staff to ensure continuous improvement within the technical staff and customer feedback and/or problems
• Assist in the maintenance of the test lab environment that is used to replicate customer issues to better understand problems and work towards resolutions.
• Provide prompt and accurate feedback to management that report system and customer issues
• Document knowledge in the form of knowledge technical papers
• Maintain log and traceability of System Configurations delivered to customers
• Create systems documentation such as training, operations, installation, and maintenance manuals
• Perform other related duties as assigned by management
• Assess external technical products and services within the industry and develops solutions that work with Anduril Voyager products
• Test emerging Anduril Voyager products to evaluate performance and recommend improvements

Benefits

• Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package.
• Anduril offers top-tier benefits for full-time employees, including: Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed