Mission Manager

northwoodspace•Los Angeles, CA

About The Position

Northwood is on a mission to transform connectivity between earth and space and bring the benefits of space to the masses through innovations in space communications technologies. If you are energized by building at a high-velocity company and seeing your work deployed in locations around the globe with real impact, we want you at Northwood. Role: Mission Operations at Northwood is responsible for leading new mission success with our ground station network customers. This person will be the bridge between our customers and product teams, ensuring successful integration and ongoing utilization of Northwood's network while developing a deep understanding of customer needs to drive both technical and business outcomes.

Requirements

Demonstrated success in independently leading projects from initial concept through execution without requiring external guidance.
8+ years of experience in customer-facing operational and/or technical roles
Proven capability and skilled at navigating unstructured scenarios at the intersection of hardware, software, and networking, with a track record of resolving complex and ambiguous technical challenges; startup experience is a plus
Outstanding written and verbal communication abilities
Willingness to travel up to 30%

Nice To Haves

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field
Experience in the satellite or space communication industry
Familiarity with ground station operations
Background in customer solution architecture or systems engineering
Experience managing technical customer relationships
Experience with continuous integration/deployment practices
Ability to maintain or obtain TS/SCI clearance

Responsibilities

Ensure mission success – oversee end-to-end customer onboarding, drive successful product implementations, and ensure ongoing SLA compliance and mission reliability.
Serve as the primary interface between customers and Northwood's engineering teams.
Develop and own the strategy and frameworks for integrating customer systems with Northwood's ground station network.
Drive continuous improvement by designing and implementing robust processes for customer feedback, using insights to inform product enhancements and operational efficiencies.
Proactively work with customers to ensure they are maximizing the value and capabilities of Northwood's ground station network.
Partner with Engineering and Business Development to identify and support new revenue opportunities and expansion initiatives.