Mission Engineer - Albany

Axon•New York, NY

23h•$127,500 - $204,000•Onsite

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. This isn't a relationship management role. It's an ownership role. Sharp. Adaptable. Unstoppable. You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon. In this embedded role, you are the primary owner of customer outcomes within a strategic account — accountable for the full lifecycle of Axon's ecosystem. You combine deep technical expertise, builder instinct, operational leadership, and executive presence to help agencies transform how they operate, not just adopt software. You embed for the long haul: opening the laptop onsite, shipping on Axon's stack, holding the room when it matters, and iterating on what you build until it sticks in production. Success is measured by the agency's operational outcomes and working solutions in production — not product health, not activity, not slideware.

Requirements

Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
Proven builder: you have shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments — configuring products, writing integration logic, and delivering production-ready solutions. Using AI to assist is expected; owning the build is required
Comfort working across technical and operational domains: hardware, software, cloud, AI-enabled technologies, and integrated systems
Strong communication with both technical teams and senior stakeholders, including command staff in mission-critical environments
Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
Ability to obtain and maintain CJIS compliance and adhere to security standards

Nice To Haves

Former law enforcement or military experience preferred, not required
Experience in public safety, law enforcement, corrections, or other mission-critical operational environments
Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
Background in forward-deployed engineering, solutions architecture, or operational transformation at scale

Responsibilities

Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes
Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines — built and tested with real users and real data
Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment
Iterate in the field until adoption sticks, then document patterns for reuse across accounts
Apply responsible innovation guardrails — CJIS, evidence integrity, privacy — in every build. Ship working software, not slideware
Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break
Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems — not generic experimentation
Drive hands-on adoption with the people who use what you build daily
Measure whether changes stick — usage, workflow impact, mission outcomes — and iterate when they don't
Assess workflows onsite, identify friction and mission impact, and define what to build before you build it
Move from reactive support to proactive outcome design — arrive with hypotheses, validate with command staff and operators, then build to match
Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
Define success metrics and capture baselines before major deployments so impact is proven, not assumed
Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions
Turn one-off builds into reusable playbooks and operational frameworks
Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy
Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs
Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes
Support Sales → Post-Sales onboarding and handoff, establishing goals and accountability from day one