Mission Director - Army

Defense Unicorns

4d•$145,000 - $185,000

About The Position

As the Mission Director for the Army Domain within the Federal Business Unit at Defense Unicorns, you will manage program operations, focusing on ensuring customer retention, satisfaction, long-term success, and account expansion within the Army domain. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. The ideal candidate must possess deep knowledge of the NextGen C2 (NGC2) initiative, acting as a trusted advisor to proactively address customer needs and drive product adoption across the NGC2 ecosystem.

Requirements

Deep knowledge of the NextGen C2 (NGC2) initiative.

Nice To Haves

Kubernetes
Cloud Environments (AWS/GCP and Azure)
Infrastructure-as-code (like Terraform/Pulumi)
Continuous Delivery and automation tooling
GitOps
Containers
CNCF projects and open source products and packages
Helm/Kustomize-Value Stream Mapping
Building and improving security delivery
Building Kubernetes and cloud native applications

Responsibilities

Build and maintain relationships with Army mission partners to ensure satisfaction and alignment with their mission outcomes.
Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
Facilitate the onboarding of Defense Unicorns’ products and solutions, specifically tailored to the NGC2 architecture and its converged data layer.
Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
Serve as a trusted advisor to Army stakeholders maintaining high hero health scores by reinforcing product value.
Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
Identify cross-selling opportunities into adjacent Army programs and collaborate with the Army Account Executive.
Relay customer feedback to the Product team to prioritize relevant features or fixes.
Relay feedback from Army users to the Product team to prioritize NGC2-specific enhancements and improvements for tactical edge environments.
Track and report KPIs related to the Army NGC2 program, including retention rates, hero health scores, time-to-value, and adoption success.