Mission Control Manager

Waabi•Dallas, TX

20h•Onsite

About The Position

Waabi is building generative AI for the physical world, starting with autonomous trucks. Our Texas road operations run both R&D testing and commercial freight. Mission Control is the operational nerve center of the Waabi Network. Every mission and load flows through it. The Waabi Driver drives and owns safety in the moment. Mission Control manages everything around the driving: monitoring, remote assist, customer and site coordination, exceptions, and keeping freight moving. The Mission Control Manager owns that operation end to end. This is senior people leadership: build the team, set the standards, own the service levels, and stand up and validate the operating model. This role is a peer to the Vehicle Operations Lead and the Test Operations Lead.

Requirements

6+ years leading operations, with substantial people-leadership depth (you've led leaders, not just individual contributors).
Experience running or standing up a 24/7 shift-based control center, NOC, command center, or dispatch floor.
A track record of building and scaling a team and an operating model from an early stage.
Calm judgment under pressure and excellent cross-functional communication.
A continuous-improvement discipline: you turn incidents into better processes, not just after-action reports.
Comfortable working in a technical environment (deep autonomous-vehicle or engineering expertise is not required).
Willing to work onsite in Lancaster, TX and flex to shift-based coverage as needed.

Nice To Haves

Logistics, trucking, aviation, emergency dispatch, or AV operations background is a plus.

Responsibilities

End-to-end ownership of Mission Control operations (remote assist, fleet and mission management, dispatch coordination) across both supervised R&D testing and driverless operations at launch.
Build, lead, and coach the team (Remote Assist Specialists, Mission Control Specialists): hiring, staffing, scheduling, training, performance management, and career development.
Own the team's KPIs: mission completion rate, intervention rate, remote resolution rate, mean time to respond/resolve, operator-to-truck ratio, and fleet uptime.
Own the intervention-to-improvement loop: turning novel road events into updated SOPs, debriefs, and handoffs.
Be the escalation point for anything that outgrows the floor (engineering, legal, safety, leadership).
Set standards for emergency response and redundancy procedures.
Stand up and pressure-test the Mission Control operating model during supervised operations, before it has to carry a driverless load.
Own 24/7 coverage planning as the operation scales.
Partner across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial.
Represent Waabi to customers, regulators, and visitors touring Mission Control.