Admissions Specialist - Mission Connection IOP

A BETTER LIFE RECOVERY LLC•San Juan Capistrano, CA

22d•$22 - $25•Remote

About The Position

We are looking for an Admissions Specialist to add to our amazing team at Mission Connection and AMFM Healthcare! The Mission Connection Admissions Specialist is responsible for being the staff responsible for new admits for our Mission Connection program. You should be skilled sales professionals who are able to articulate to prospective clients the capabilities of the programs and services offered at Mission Connection Healthcare. They should facilitate communication between the prospective client and the clinical staff, and be a source of referral for clients that need to transfer out of the program and serve as a useful aftercare resource. About Mission Connection Mission Connection’s multidisciplinary team delivers daily group therapy with licensed therapists, weekly psychiatric care including medication management, and weekly individual therapy. Within individual therapy, we develop and implement a person-centered treatment plan tailored to meet your needs. Our group activities feature Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Mindfulness, Psycho-Educational groups, Solution Brief Focused Therapy, and other specific modalities that target your mental health symptoms. Mission Connection extends AMFM Healthcare's compassion-driven, evidence-based clinical program. Our innovative hybrid model seamlessly blends in-person and telehealth services, ensuring you can access the care you need, wherever you are. We provide mental health support to adults grappling with primary mental health diagnoses such as anxiety, depression, and mood disorders. Mission Connection empowers these individuals to connect with their clinical team when, where, and how it’s most convenient for them.

Requirements

Must be 18 years or older to apply for this position.
Successful completion of the ADP Selective Screening Services background check as well as any other state, federal or company required background/record check.
High School Diploma or GED.
Physical Requirements: Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit for long periods of time, listening, reading comprehension, lifting up to 10 lbs.
Proficient multi-tasking capabilities with excellent communication skills and a positive attitude
Ability to maintain positive and friendly interpersonal relationships with coworkers from various departments and backgrounds, maintaining professionalism at all times.
Knowledge of the clinical, medical, and miscellaneous services provided to the clients.
Knowledge of computer skills including Microsoft Office, Adobe Acrobat, G Suite products, and SalesForce CRM.
Excel at both written and verbal communications, able to send emails and communicate in a professional, appropriate tone to convey essential information; must be able to utilize the proper linguistic syntax and spelling.

Responsibilities

Answer inbound calls from prospective clients and their families.
Conduct preliminary assessments to determine program eligibility and to assess client needs while maintaining accurate records of inquiries and admissions.
Gather and organize necessary documentation for the Director of Admissions and other department heads regarding client admissions and eligibility.
Schedule intake assessments and coordinate with clinical teams.
Participate in all admissions department meetings.
Keep up to date on assigned admit caseloads and related responsibilities.
Guide potential clients through the admissions process, providing clear instructions.
Guide families through the financial aspects of the program including insurance verification.
Advocate for the clients best interests and serve as a liaison point between the clients, their families, and the Clinical team.
Provide emotional support to families during the admission process.