Payroll Connection Specialist

Human Interest

16h • $29 - $31

About The Position

As a Payroll Connections Specialist, you will be responsible for enabling the payroll integration for our clients. This critical role involves ensuring the integration is working properly and overseeing the client’s first 401(k) contribution. You’re the right fit for this role if you are comfortable with figuring things out as you go, default to action, and adapt to additional responsibilities, which may span across communicating with stakeholders and managing shared inboxes. You'll work closely with Sales Activation, Payroll Partners, Product and Operations teams ensuring integrations are working as expected. Process-driven and people-focused - you are organized, friendly and flexible.

Requirements

• 3+ years in a role that demonstrates troubleshooting and problem-solving skills
• At least 1 year of customer service experience and strong verbal and written communication skills
• A strong work ethic and proven ability to work independently and manage a project plan
• A passion for process improvement and a demonstrated ability to lead change effectively
• Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
• A desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product
• A strong focus on quality
• Strong PC skills, including experience working with G-Suite products
• Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise

Responsibilities

• Be the main point of contact for clients, responsible for helping them establish technical integrations with 400+ payroll providers
• Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness
• Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
• Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management
• Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business
• Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions
• Independently guide clients through data analysis and assist with their data transmission efforts
• Communicate professionally to both internal and external clients while focusing on needs-driven solutions
• Identify areas for process improvement and assist in leading projects which may broadly impact our business

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
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• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed