Member Connection Specialist

HAPO Community Credit Union•Richland, WA

2d•$23 - $35•Onsite

About The Position

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you. Come defy expectations with us! HAPO is now accepting applications for a Member Connection Specialist in Richland, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and deliver service that will “Defy Expectations” with our members, community as well as the team they are a part of. Ideal candidates will have excellent multi-tasking skills, excellent written and verbal skills and be comfortable with 80% of their day spent on phones. They will be capable of handling themselves in stressful situations and deescalating adverse member situations.

Requirements

High School Diploma or General Education Development (GED) certificate
Banking and/or Call Center experience is preferred
Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm M-F with Rotating Saturdays required

Responsibilities

Perform member requested transactions accurately and completely.
Maintains confidentiality of all corporate, personnel and research matters.
Full understanding of credit union products/services and looks for opportunities to proactively promote them in accordance with the credit union's program standards
Answering 'back-to-back' calls with consistent exceptional service
Receptive to frequent coaching on call recording
Must be able to handle multiple channels of communication at a high level, I.E. Calls, chats, emails, member inbox, Fax
Must be comfortable making informed decisions and exceptions to strengthen the member relationship while protecting the credit union

Benefits

No cost premium health insurance for all employees, including medical, dental and vision
Accidental death and dismemberment insurance
Long term and Short term disability
Competitive pay
Pension Plan
401K program with match
Flexible spending account (medical and dependent care)
0% interest on select personal loans
Employee Assistance Program (EAP)
Paid time off
11 paid holidays per year
Paid Birthday day off
HAPO Anniversary day off
Volunteer Opportunities (Both Paid and Volunteer)
Employee Milestone Anniversary Bonus