Mission Assistance Representative

Young Life•Colorado Springs, CO

1d•$14 - $18•Onsite

About The Position

Young Life is seeking a Mission Assistance Representative to join their team. This role is crucial in supporting the organization's mission to introduce adolescents to Jesus Christ and help them grow in their faith. The representative will be the first point of contact for donors, parents, friends of Young Life, and Young Life staff and volunteers, providing professional and Christ-like support through various communication channels. The position involves significant data management and requires a strong commitment to Young Life's Christian purposes and values. All employees and volunteers must profess a belief in Jesus Christ and subscribe to the Young Life Statement of Faith, refraining from conduct that detracts from biblical standards.

Requirements

Minimum of a high school diploma or GED.
Some customer service experience preferred.
Ability to work in highly technical software.
Must have strong verbal and written communication skills.
Ability to pay extreme attention to detail and handle daily multi-tasking.
Excellent professional communication skills (verbal and written).
Successfully prioritize and accomplish tasks in a fast-paced, detail-oriented work environment.
Strong organizational and problem solving skills.
Must have strong Internet navigation skills.
Must be a team player.
Has a desire to learn, help others and serve as a resource.
Proficiency in Microsoft Office Suite, especially Word and Excel.
Profess a belief in Jesus Christ as their personal Savior and Lord.
Subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith.
Be ready, willing and able to fulfill ministry functions as may be required by the organization.
Refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life.
Abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

Nice To Haves

Technical skills required to manage the complex merging process; extreme accuracy is required.

Responsibilities

Represent Young Life Mission Services in an efficient, professional manner to donors, parents, friends of Young Life, and Young Life staff and volunteers.
Create and maintain excellent customer relations.
Support the main Young Life # that directs into mission services and email requests from the contact page on younglife.org.
Provide timely and Christ-like basic level front line support to Young Life customers through email and phone interactions.
Accurately route calls to the appropriate person or department when needed.
Respond to and accurately route email correspondence from Staff Resources and the Young Life website to the appropriate person or department.
Assist donors with a variety of support including updates to contact information, combining duplicate records, verifying accuracy of donor information, technical online giving support, general navigation on how to give a gift, online giving account access and password resets, general receipting/year-end gift summary questions or request duplicate receipts/year-end summaries, changes to recurring gifts, accepting new donations via phone, and researching, requesting, and processing corrections to giving history.
Assist field staff with general YL Connect questions surrounding donor/database data.
Maintain confidentiality of all aspects of contact and financial data.
Maintain tracking records of calls, when necessary.
Perform daily Quality Control process on donor information for transactions marked special handling.
Ensure contact information is spelled correctly and that greetings are correct.
Perform donor database, Mission Directory and Lawson database maintenance to meet input standards and database requirements.
Respond to and process field requests for combining duplicate account/contact records.
Manage the complex merging process with extreme accuracy, adhering to policies on what records are allowed to be merged and maintaining the integrity of the contact data.
Assist with various database clean-up projects and other assignments as needed.
Be knowledgeable on communications sent out from mission services in order to provide support to callers.
Sort and deliver all incoming Financial Services’ mail on a daily basis.
Provide backup assistance for the Financial Services’ check-run processes.
Review, process/distribute mail items in “Without Money Queue” from CDS on a daily basis.
Process address updates for undeliverable mail from mission services mailings (i.e. Relationships magazine, appeals, donor receipts).
Other projects/duties as assigned.