Missing Bill Research Clerk

Cass Information Systems•Jacksonville, FL

10d•Hybrid

About The Position

The Missing Bill Research Clerk investigates potential missing waste bills in accordance with department procedures by analyzing payment history and when necessary, obtaining copies of bills to ensure timely processing. This role involves monitoring internal email, researching missing bills for assigned vendors, contacting vendors to acquire missing bills, and negotiating payment extensions or alternative solutions to avoid service interruptions. The clerk will also prepare written correspondence, maintain vendor log-in credentials, interact with various stakeholders to resolve discrepancies, organize daily work within internal platforms, and perform research related to waste termination notices. Accurate documentation and time sheets are essential.

Requirements

Ability to effectively communicate and maintain a positive composure.
Possess good interpersonal skills.
Well-developed organizational skills to handle multiple tasks simultaneously and prioritize work.
Good analytical and problem-solving skills.
General knowledge of various Microsoft applications.
Ability to occasionally work in office when requested.
High school diploma or equivalent required.
1 year of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.

Nice To Haves

General knowledge of the principles and practices of the billing processes, preferred.

Responsibilities

Monitors the internal email account to retrieve invoices, as well as creating and resolving open issues and requests and/or facilitating requests to the appropriate department in a timely manner.
Researches potential missing waste bills for assigned vendors by reviewing payment history and the status of previous payments to determine whether further action is required on vendor notices.
Contacts vendors via telephone, email, or vendor portal to acquire copy of missing bills, verifying billing address and ensuring any payments have been applied to the proper account.
Negotiates date extensions for missed payments or arranges alternative solutions to avoid client’s service interruptions and also negotiates for removal of late fees and penalties assessed to the account.
Prepares and provides written correspondence to the vendor regarding payment details as deemed necessary to resolve the possibility of service shut off.
Maintains the vendor log in credentials to ensure Cass has ongoing access due to client or Cass specific changes for a new clients and maintenance on existing clients.
Interacts with vendors, clients, third party bill payers, and other internal research departments to answer questions and to resolve account and billing discrepancies.
Organizes daily work within the internal platform, missing bill databases, PowerBI reports and utilizing department standards and procedures in prioritizing and identifying the most critical research items.
Provides and maintains accurate production task time sheets and updated departmental standards and procedures.
Performs research related to waste termination notices and updates vendor addresses, as needed.
Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures.
Other duties as needed or assigned.