Mining Service Manager

Empire Southwest•Lovelock, NV

2d•$88,259 - $125,000

About The Position

The Mining Service Manager develops and maintains strong relationships between customers and the Service operation while protecting the interests of both parties. The role plans, directs, organizes, coordinates, and controls assigned service operations and manages service KPIs, including profit and loss, work in progress (WIP), and technician productivity. The manager ensures adequate staffing, equipment, and supplies to meet workmanship standards and production needs, and oversees employee evaluation, production schedules, systems, procedures, communication, and decision-making within established guidelines. The position requires strong organizational skills to manage diverse, complex, and high-volume operations. This role is based at the Solidus Mine Site and is scheduled Monday through Friday on the first/day shift. The listed annual salary range is $88,259–$125,000. The position is designated safety-sensitive. It involves regular office work as well as occasional exposure to mechanical equipment, elevated or precarious locations, outdoor weather, wet or humid conditions, and extreme temperatures. The usual noise level is moderate office noise.

Requirements

High school diploma or GED; proof is required.
Bachelor’s degree in Business or a related field and/or equivalent experience (5 years).
Minimum of 5 years’ experience repairing, reconditioning, and operating Caterpillar machines.
Interpersonal, management, organizational, and planning skills sufficient to direct people and maintain acceptable productivity.
Technical knowledge of Caterpillar product repair.
Ability to use computer-based service and work order management systems.
Ability to maintain consistent attendance.
Ability to speak, read, comprehend, and write in English.
Ability to meet the physical demands of the role, including regular sitting and use of hands; frequent standing, walking, reaching, climbing or balancing, stooping, and kneeling; and occasional lifting or moving of up to 10 pounds.

Nice To Haves

Previous general management experience in a Caterpillar Dealer Service Department is preferred.

Responsibilities

Keep Service Management informed about Service activities and problems.
Manage complex, diverse, and high-volume shops and service KPIs, including profit and loss, WIP, and technician productivity.
Maintain orderly workflow within and between shops and shifts.
Direct, instruct, and develop Forepersons and Lead people in planning and organizing work; coordinate with supervisors to complete assignments on schedule and to quality standards.
Maintain employee relations and review and approve employee changes.
Plan and forecast workforce, facility, and equipment requirements, and ensure sufficient workforce, equipment, and supplies for required work quantity and quality.
Oversee staff responsible for daily customer contact and prompt resolution of customer problems.
Cooperate with personnel in other work centers and departments.
Develop staff responsible for reviewing and approving time, parts, methods, and subcontracted work information in company systems; oversee work order review, closeout, crediting, and recharging.
Determine warranty, rework, and policy charges within company guidelines and ensure billing accuracy and credibility.
Promote ownership and personal accountability for performance.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Maintain and support Empire Pride and Safety First.
Formulate Service Department objectives and expense forecasts and operate within the forecasted budget.
Control work and efficiency using standard times, flat rates, and control reports; maintain work center cost control.
Accept, communicate, and enforce company policies, procedures, and regulations; work within and promote corporate values.