Mini Golf Attendant / Outside Services Attendant - Pine Royale
NDM Hospitality Services•Callahan, FL
•Onsite
About The Position
The Mini Golf Attendant is a highly visible, guest-facing role responsible for delivering an exceptional recreational experience. This position greets guests, manages check-in and payments, distributes equipment, and ensures smooth day-to-day mini golf operations. The attendant plays a key role in maintaining a safe, clean, and engaging environment while promoting a fun and welcoming atmosphere for guests of all ages.
Requirements
- Strong customer service and interpersonal skills
- Cash handling accuracy and basic math skills
- Excellent communication and problem-solving abilities
- Ability to multitask in a fast-paced recreational environment
- Attention to detail in maintaining equipment, inventory, and cleanliness
- Team-oriented mindset with a positive and energetic attitude
- Ability to stand or sit for extended periods in a semi-outdoor or outdoor environment
- Work in varying weather conditions (heat, humidity, rain)
- Ability to lift and carry equipment (typically 25–50 lbs)
- Frequent walking, bending, and interacting with guests throughout the shift
Responsibilities
- Provide exceptional customer service by welcoming guests with a friendly and professional demeanor
- Manage guest check-in, reservations, and flow of play to ensure an enjoyable experience
- Process transactions accurately using point-of-sale (POS) systems, including cash and credit payments
- Distribute and collect mini golf equipment (putters, balls, scorecards) efficiently and accurately
- Maintain continuous presence at the check-in counter and act as the primary contact for guest needs
- Answer guest questions, provide instructions on game rules, and offer general resort or facility information
- Monitor pace of play and guest behavior to ensure safety, fairness, and adherence to rules
- Communicate operational needs, guest concerns, and issues promptly with supervisors
- Greet all guests and create a welcoming, engaging environment
- Provide clear instructions on mini golf rules, course layout, and expectations
- Assist guests with special requests, resolve complaints, and ensure satisfaction
- Promote resort amenities, events, or mini golf activities when applicable
- Operate POS system to process admissions, rentals, merchandise, and concession sales
- Maintain accurate cash drawer and follow opening/closing cash procedures
- Count and reconcile cash drawer before and after each shift with supervisor oversight
- Handle basic reporting of sales, fees, and daily transactions
- Issue, track, clean, and store golf clubs, balls, and related equipment
- Maintain accurate inventory of all mini golf materials and report shortages
- Inspect equipment for damage and ensure proper working condition
- Maintain organized rental and storage areas
- Maintain cleanliness and organization of the mini golf course, check-in area, and surrounding facilities
- Perform light maintenance such as removing debris, wiping surfaces, and resetting course features
- Inspect course and equipment regularly to ensure safety and proper operation
- Enforce safety rules and proper conduct to prevent accidents or disruptions
- Follow all health, sanitation, and safety procedures
- Assist with organizing group activities, tournaments, and special events
- Help create an engaging, family-friendly environment through activities and guest interaction
- Support additional recreation or concession operations when needed
- Maintain consistent communication with supervisors regarding operations and guest feedback
- Coordinate with team members to ensure efficient workflow and coverage
- Report incidents, maintenance issues, or emergencies promptly
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
