Mini Bar

Sand & Sea•Santa Monica, CA

32d

About The Position

The Mini-bar Attendant position involves properly restocking in-room minibar product inventories, charging guests for products consumed, and maintaining the cleanliness and upkeep of equipment and products.

Requirements

At least 1 year of experience in customer service in Food & Beverage for a boutique hotel
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 35 wpm.
Must be flexible schedule and able to workdays, evenings, weekends, and holidays.
Associate’s degree in business, management, or hospitality or related field or equivalent of 1-year relevant work experience required.
Able to sit and work at a computer keyboard for extended periods of time
Able to stoop, kneel, bend at the waist, and reach daily
Able to lift and move up to 25 pounds occasionally
Regular and on-time attendance is critical
Ability to stand during shifts
Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
Diversity: Strong commitment to diversity and equality in a company culture.
Communication: Strong communication (verbal and written) and presentation skills.
Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

Nice To Haves

Prior hospitality experience preferred
Experience in Opera helpful.

Responsibilities

Obtains proper information and reports from Opera, as indicated during the training period.
Ensure the minibar cart is properly restocked to the proper level of capacity to avoid overloading.
Enters the guest room and takes the consumed items inventory.
Charges the guest for items consumed using the telephone and dialing the appropriate extension.
Ensures proper re-stocking, dusting, cleaning, and maintenance of minibars.
Ensures all in-room minibars are inspected, especially checked out rooms and expected arrivals.
Keeps track of stayover rooms and inspects them at least every other day, according to consumption.
Ensures minibars are in good repair, cleaned, and organized.
Responsible for maintaining minibar product not expired or is not damaged, takes out inventory items within 2 weeks of expiration date, and brings them to the cage assigned for items close to expiring.
Maintains the minibar storeroom clean and organize a daily basis.
Ensures product rotation by using the FIFO method
Ensures all rooms are inspected during the day, including stayovers.
Refills minibar cart, sweeps the storeroom floors, and brings the trash to the recycle bins daily.
Sends end-of-day report via email to the Front Desk and Food and Beverage department and prints 2 consumption reports, one for accounting and one for guest services.
Properly file Communicates work sheets by date, and at the end of the month need to be stored in P2 for an additional 3 months.
Needs to effectively communicate with Food and Beverage Management about all issues, concerns, or product needs.
Performs additional duties as requested by the Manager or Supervisor.
Communicates well with Front Desk, Housekeeping and Food and Beverage.
Is responsible to follow-up with guest disputed charges to avoid minibar loss revenues.