Miller Time Pub Host
About The Position
The Hilton Milwaukee's Miller Time Pub is seeking a dedicated individual to join their dynamic team and contribute to the exceptional guest experience they're known for. The MTP Host ensures a premier dining experience by delivering food and beverages with exceptional service, seamlessly combining order-taking, menu presentation, and course delivery in a friendly, courteous, helpful, timely, and professional manner. The Hilton Milwaukee is a historic gem, built in 1927, offering 554 guest rooms and over 34,000 square feet of meeting space. They are committed to innovation, exceptional service, and timeless style, ensuring their reputation as Milwaukee’s premier meeting and convention destination.
Requirements
- At least two years of serving experience in an upscale or fine-dining restaurant.
- Must be available to work Fridays and Saturdays.
- Excellent communication and interpersonal skills with the ability to anticipate guest needs.
- Strong knowledge of wine, spirits, and food pairings; ability to confidently describe menu items, vintages, regions, and preparation methods.
- Ability to obtain any government-required license or certificate.
- Able to carry trays up to 35 lbs. and stand, walk, and move in a fast-paced environment for extended periods.
- Basic math skills for handling payments, calculating checks, and understanding portion standards.
- Proficient in English for guest communication, order taking, and completing written documentation.
- Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment.
Nice To Haves
- TIPS certification preferred.
Responsibilities
- Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism.
- Take accurate food and drink orders and enter them efficiently using the POS system.
- Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit.
- Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details.
- Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware.
- Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner.
- Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures.
- Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards.
- Follow all State, Federal, and Corporate regulations related to food safety and alcohol service.
- Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations.
Benefits
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (offered after 30 days of employment)
- Company-paid life insurance
- Employee assistance program offer
- 401k with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
