Milieu Manager

NRT | Foundry Treatment Center•Broomfield, CO

2h•$60,320 - $72,000•Onsite

About The Position

The Milieu Manager is responsible for managing the daily workflow of the team and ensuring quality services are consistently delivered to clients in accordance with the mission and vision of Foundry. This role will coordinate with all departments to ensure the necessary staffing is available to fulfill program needs and regulatory compliance, and will provide training, supervision, and oversight of BHT staff.

Requirements

Bachelor’s degree in human services fields preferred, high school diploma or equivalent required.
2+ years proven experience with people and program management in clinical settings.
At least one year of supervisory experience.
QMAP required, or ability to obtain within 60 days of hire.
CPR certification required.
Valid, non-restricted Driver's License.
Excellent verbal and written communication skills.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational skills and attention to detail.
Strong leadership skills with the ability to develop and manage a caring team environment.
Ability to train and evaluate staff.
Maintain appropriate professional boundaries with staff and clients.
Ability to problem solve and make objective decisions.
Calm under pressure.
Proficient with Microsoft Office Suite or related software.
Must be adept at quickly learning multiple computer systems and platforms.

Responsibilities

Carries out the daily routines of patient care under the direction of the Director of Operations.
Demonstrates the ability to maintain a therapeutic and professional rapport with clients.
Participates with other personnel in maintaining a safe and therapeutic milieu.
Provides verbal de-escalation techniques as needed.
Assists in the ongoing assessment of the safety and emotional needs of each client.
Ensures client supervision is conducted as required.
Assists with the resolution of milieu issues as they arise.
Assists in the hiring process and trains new BHTs and acts as a mentor to staff.
Maintains communication and collaborates with HR for all onboarding needs.
Oversees the scheduling of staff.
Provides coverage during times of crisis or increased acuity.
Takes an active role in completing employee check-ins, BHT competency evaluations, 45-day reviews, and annual performance evaluations.
Conducts employee coaching and performance improvement conversations.
Organizes, schedules, communicates, and leads BHT team meetings on a monthly or more frequent basis.
Assists the Director of Operations and other department heads in updating policies and procedures, program manual, and client handbooks.
Works closely with Clinical to ensure training materials and policies and procedures meet requirements of all governing authorities.
Understands, follows, and enforces policies and procedures amongst staff and milieu.
Maintains strict confidentiality, HIPAA, and 42CFR Part 2 compliance.
Other duties as assigned.