Midwest Regional Operations Manager - Commercial Service and Installation

DH Pace • Olathe, KS

11d • Hybrid

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. Overhead Door Company of Kansas City™, a DH Pace Company, Inc., located in Olathe, Kansas is hiring an experienced Midwest Regional Operations Manager with a strong background in service & installation process improvement initiatives; process creation, procedural refinement and solution design. Must have a well-rounded business acumen and bring effective team building strategies. This role will directly impact and shape the Midwest Commercial Service and Installation Operations by proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non-exempt personnel. The manager will make appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all southeast office locations. The role requires leveraging operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring. The manager will ensure staff carries out daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures. The role involves using division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations. Travel up to 25% to the Midwest Region’s Branches and Satellite offices (Wichita, KS, Topeka, KS, Columbia, MO, Joplin, MO, Springfield, MO, and Little Rock, AR) is expected. Other projects and responsibilities as assigned.

Requirements

• Minimum of seven (7) years of management experience; preferably experience managing multiple locations, but will also consider single location management experience
• High school diploma required
• Valid driver’s license and good driving record
• Analytical ability to evaluate operational processes, procedures, financial results, survey feedback and other metrics and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedural changes
• Ability for technical applications and mechanical systems
• Proficient with Windows based programs and ERP/CRM systems
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non-exempt personnel
• Making appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all southeast office locations
• Leveraging operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring
• Ensuring staff carries out daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures
• Using division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations
• Travel up to 25% to the Midwest Region’s Branches and Satellite offices (Wichita, KS, Topeka, KS, Columbia, MO, Joplin, MO, Springfield, MO, and Little Rock, AR)
• Other projects and responsibilities as assigned

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED