Middleware Support Engineer

Infosys•Raleigh, AZ

23h

About The Position

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below: ⦁ Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided ⦁ Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions ⦁ Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability ⦁ Conduct code reviews, do changes to the codebase and maintain code repositories ⦁ Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards ⦁ Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications ⦁ Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability ⦁ Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects Your contribution to the team: ⦁ A collaborative spirit and excellent communication skills. ⦁ The ability to handle end to end SDLC phases from requirement gathering to implementation. ⦁ A knack for translating complex requirements into actionable development tasks. ⦁ A passion for design and hands-on coding experience ⦁ A proactive approach to testing, troubleshooting, and refining our applications. ⦁ The ability to work with cross-functional teams and do software integration. Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Requirements

Hands-on experience with Apache, JBoss EAP, Tomcat, Spring Boot, Linux/Unix, AWS, ServiceNow, and Jira.
Strong understanding of middleware architecture, application support, release management, and production operations.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Nice To Haves

Preferred certifications: RHCSA/RHCE, Red Hat JBoss Administration, Spring Professional, ITIL Foundation, AWS Associate Certifications.
Ability to participate in on-call rotational support for critical production incidents and business continuity requirements.

Responsibilities

Provide L1/L2 production support for Apache Web Server, JBoss EAP, Apache Tomcat, and Spring Boot applications.
Monitor application and middleware environments to ensure high availability and operational stability.
Troubleshoot and resolve incidents, alerts, and performance issues within agreed SLA timelines.
Execute change requests, application deployments, middleware configuration updates, and release activities.
Perform root cause analysis (RCA) and implement corrective and preventive actions.
Support JBoss, Spring Boot, and middleware platforms hosted in AWS environments.
Manage cloud and on-premises middleware infrastructure, including monitoring, logging, and performance tuning.
Perform platform upgrades, patch management, vulnerability remediation, and SSL certificate renewals.
Support disaster recovery, resiliency initiatives, and cloud transformation programs.
Maintain technical documentation, operational procedures, and knowledge repositories.
Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions.
Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
Conduct code reviews, do changes to the codebase and maintain code repositories.
Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards.
Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.