RQ11176 - Middleware Specialist - Senior

Maarut•Toronto, ON

About The Position

The Client’s Operations Maintenance and Support Branch (OMSB) is responsible for hosting, maintaining and supporting systems on behalf of its ministry clients, Ministry of Transportation (MTO) and Ministry of Labour, Immigration, Training and Skills Development (MLITSD). These hosted systems vary in terms of criticality (mission critical, business critical and business support applications) and the intended audience – systems may be accessed internally by ministry staff, externally by broader public-sector users, or directly by the public. The Operations team provides Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) hosting to clients leveraging Microsoft Azure. In addition to this, the Operations team provides hosting support services for clients leveraging a variety of Microsoft 365 technologies such as SharePoint Online, Dynamics Online, PowerApps and similar technologies. Support is also provided to clients leveraging enterprise SaaS platforms such as Salesforce. The team also provides support within the cluster for teams to leverage Azure DevOps to maintain code and develop automated build and deployment pipelines. In order to meet the demands of its clients, the OMSB Operations team through the Labour and Transportation I&IT Cluster is looking to hire consultants with expertise in delivering, monitoring and supporting systems on Microsoft Azure, Microsoft 365 and enterprise SaaS platforms. The intended consultant will have expertise applying stringent government security standards and performance targets to hosted systems to ensure government data is protected and operates reliably.

Requirements

Experience in the design, build, and deployment of Microsoft Azure (IaaS, PaaS) services
Experience migrating and deploying .NET applications into a cloud-based hosting service
Experience with web and application servers
Experience working with application solutions that require cross-platform integration
Extensive experience working with network proxies to publish applications and endpoints to the Internet and Intranet (such as F5 and Azure Application Gateway)
Experience/expert level with deployment of .NET applications on Azure
DNS, split DNS, and local hosts resolution
Firewall/ Azure NSG concepts design and implementation
Internet Information Services (IIS) 10.0 or newer advanced publishing
SSL/TLS Certificates, Public-Key Infrastructure (PKI), device certificates
Scripting (PowerShell, shell scripting)
MS Defender for Azure
Auditing and reporting of system level security events per GO ITS standards
Automation of migration and operational tasks with scripting tools such as PowerShell
Experience with development framework and technologies such as Agile, DevOPS, etc
Expert in troubleshooting (Internet Information Services (IIS) logs, SQL query, SQL trace route, Application Insights)
Microsoft Windows Server 2019+
RedHat Linux 8+
Strong problem solving, reasoning, and trouble-shooting experience in a multi-platform environment
Experience in restoring availability of infrastructure services
Experience conducting system monitoring and performance and data integrity in accordance with ITIL standards
Monitoring Azure resources for right sizing to provide financial recommendation for cloud services
OS and middleware patching
Monitoring Azure resources for right sizing to provide financial recommendation for cloud services
Experience with development framework and technologies such as Agile and DevOps
Linux Server and hosting services
Supporting Microsoft Windows Server 2019+
creating and using CI/CD Pipelines
experience in Scripting (PowerShell and VBS)
Demonstrated experience with Application Insights
handling the ITIL the incident process
handing of ITIL change process
Strong problem solving/ trouble-shooting experience in a multi-platform environment
In restoring availability of infrastructure services
Supporting IIS (version 10+) hosted webservices
In supporting SQL server databases
Supporting Azure PaaS websites and applications
Supporting Azure IaaS virtual machines
Creating and maintain documentation for operational procedures
experience in Scripting (PowerShell and VBS)
Experience with development framework and technologies such as Agile and DevOps
Supporting Microsoft Windows Server 2019+
Monitoring Azure resources for right sizing to provide financial recommendation for cloud services
working with application solutions that require cross-platform integration
Demonstrated experience in the design of Microsoft Azure (IaaS and PaaS) services
Demonstrated experience in the build of Microsoft Azure (IaaS and PaaS) services
Demonstrated experience in the deployment of Microsoft Azure (IaaS and PaaS) services
Demonstrated experience in the operations of Microsoft Azure (IaaS and PaaS) services
Demonstrated experience in the design and operations of network level azure features (NSG’s and firewalls).
Demonstrated experience in creating and using CI/CD Pipelines
Demonstrated experience in application migration to the cloud
Demonstrated experience in application publishing using Azure native publication tools
Demonstrated experience in deployment of .NET applications
Demonstrated experience using scripting tools such as PowerShell to automate migration tasks
Demonstrated experience managing infrastructure security policies with Azure Defender
Demonstrated experience with OS and middleware patching
Demonstrated experience reviewing and actioning security alerts
Demonstrated experience working with SSL/TLS certificates
Demonstrated experience working with Public-Key Infrastructure (PKI)
Demonstrated experience Auditing and reporting of system level security events and logs
Experience in performing infrastructure support in the OPS

Nice To Haves

Experience migrating and deploying .NET applications into a cloud-based hosting service
Experience with publishing applications to the Internet and Intranet
Proven track record of end to end integration of complex solutions that cross multiple platforms
Experience with application publishing using Azure native publication tools
Experience with development framework and technologies such as Agile, DevOPS, etc
Microsoft Windows Server 2019+
RedHat Linux 8+
Experience with development framework and technologies such as Agile and DevOps
Supporting Microsoft Windows Server 2019+
Supporting Azure PaaS websites and applications
Supporting Azure IaaS virtual machines
Experience with development framework and technologies such as Agile and DevOps

Responsibilities

Contribute to the technical design of the hosting environment
Define migration strategies
Build and deploy systems to Azure new environment
Execute the migration of individual application solutions and re-platform as needed
Application publishing to the Internet and Intranet via web proxies using Azure native publication tools such as Azure Application Gateway in multiple environments.
Defining requirements, designing and deploying solutions when requirements from clients may not be straightforward or complete
Use different network proxies to public applications (i.e. F5, Azure Application Gateway)
Solutions integration and deployment Utilizing Microsoft Azure Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)
Configure Azure networking via Azure VNets, Networks Security Groups (NSGs) and other Azure-native networking constructs to ensure systems are built to specifications. Applying knowledge of how physical networking infrastructure interacts with Azure and solutions hosted on it will also be performed
Design, build, deploy and manage security access controls and policies using Entra Id and Azure Policy
Define and review the deployment requirements for .NET hosted applications.
Providing operational support to existing and new Ministry-supported systems including participation in deployment and release (CRQs) related to the .NET platform
Creation and configuration of Azure DevOps CI/CD pipelines to support delivery teams
Troubleshooting and resolution of Tier 2 and 3 support incidents and problems including complex integration across the various technologies supported including but not limited to: Microsoft Azure IaaS services (Virtual Machines), Microsoft Azure PaaS services (App Service Plans, Azure Kubernetes Services, Storage Accounts, Key Vaults, App Gateways, Azure SQL, and similar), Azure DevOPS pipelines, Microsoft Defender for Azure, Azure Monitor and Application Insights, Windows Server and hosting services such as Internet Information Services (IIS), Linux Server and hosting services, MS SQL Server (DB Engine, Analysis Services, Reporting Server), Microsoft 365 Services such as SharePoint Online, Dynamics Online and PowerApps
Backing up the operational staff in the proactive monitoring and operations of the environment
Defining and developing support guidance for internal staff member cross training: Define and create documentation to train internal staff in the support and troubleshooting of supported technologies and evolving processes
Contribution of knowledge including but not limited to Service Desk data and Wiki’s
Training of current technical staff in monitoring, troubleshooting, support, etc. of the environments