Middle Market Underwriting Technician - Southeast

The Hanover Insurance Group•Nashville, TN

22h•$52,000 - $62,000•Hybrid

About The Position

The Hanover is seeking an Underwriting Technician for their Middle Market team in the southeast territory. This is a full-time, non-exempt role that is eligible for a hybrid work arrangement. The position reports to the MM UT Manager and is responsible for supporting Middle Market Underwriters by preparing and servicing accounts within an assigned book of business. This includes managing endorsements and potentially handling small accounts under their own authority. The role also involves working collaboratively with the Underwriter to strengthen agency relationships through prompt service to partner agents.

Requirements

Associate’s degree preferred and/or 1-2 years of commercial lines experience
Ability to develop understanding of basic exposure/control analysis and coverage
Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
Awareness of how the various roles/functions fit together and the importance of each
Ability to problem solve and leverage available resources
Service oriented with a high level of responsiveness
Ability to self-manage workload to meet underwriting goals and service standards
Communicates effectively with internal and external partners both verbally and in written communications

Responsibilities

Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
Works in direct collaboration with their UW and UT leader.
Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
Understand service metrics, aligned with workflows and UT best practices.
Builds agency relationships and service experience – as measured by agency feedback.
Participates in ongoing training with peers and UT leadership following onboarding model building proficiency in the role.
Building skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter.
Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives.