Middle Market Senior Relationship Manager

Fifth Third Bank • Houston, TX

8h • Onsite

About The Position

Fifth Third Bank is seeking a Middle Market Senior Relationship Manager responsible for profitable business development and monitoring the quality of an existing portfolio of companies with annual gross sales generally ranging from $50 million to less than $500 million in a specific geographic area. The role develops trusted advisory relationships with senior company executives and leads coordination with One Bank partners to create and implement relationship strategies for large, complex clients and prospects. It requires strong knowledge of credit, commercial products, and financial statement analysis to provide solutions such as loans, treasury management, and capital markets services. The role is also expected to solicit client participation in public debt issuance and participate actively in community activities. Some incumbents may focus on a specific industry, such as health care.

The position is accountable for managing risk within the Bank’s risk appetite, following policies and procedures, and supporting positive customer and colleague experiences. It has no formal supervisory responsibilities but is expected to provide guidance to Commercial Relationship Managers I and II. Regional and local travel is required.

The role is located in Houston, Texas. It offers a base salary and eligibility to participate in an incentive compensation plan, along with comprehensive benefits supporting employees’ physical, financial, emotional, and social well-being.

Requirements

• Minimum of 10 years of commercial banking experience.
• Formal commercial credit training or equivalent credit experience required.
• Bachelor’s or master’s degree in business, such as Business Administration, Finance, or Accounting, or equivalent work experience preferred.
• Strong business acumen, including detailed analysis, financial statement review, and understanding of accounting principles.
• Thorough knowledge of commercial banking, treasury management, and alternative lending and financing options.
• Ability to assess client needs, profitability drivers, and corporate and personal life cycles to optimize financial solutions.
• Strong presentation skills in large and small group settings.
• Ability to communicate with impact, tailor the level of detail to the audience, and hold the audience’s attention.
• Ability to identify and understand business issues, problems, and opportunities and develop relevant options to achieve desired outcomes.
• Ability to explore options for prospective clients, existing buyers, and centers of influence before advocating a solution.
• Ability to influence client decisions about strategy and product solutions and engage in joint business planning with internal partners and buyers.
• Ability to determine task, resource, and project requirements and define roles and responsibilities.
• Ability to identify relationships that should be initiated or improved to achieve business goals and fulfill client needs.
• Strong verbal and written communication skills, particularly in face-to-face negotiations.
• Ability to work in a team-based sales environment.
• Proficiency in Microsoft Office software.
• Regional and local travel availability.

Nice To Haves

• Nine years of relationship account management experience preferred.
• Underwriting experience preferred.
• Proven track record of partnering with investment bankers to provide strategic and capital markets advice.
• Familiarity with prospecting and CRM sales tools preferred.

Responsibilities

• Independently identify and develop profitable new lead-left client relationships through centers of influence, existing clients, and referral sources.
• Grow long-term, profitable lead-left relationships.
• Work with Fifth Third internal partners to deepen existing relationships and acquire new high-value prospective relationships.
• Attend community and industry forums, conferences, and meetings to expand networks and referral sources and build knowledge of trends, practices, services, and competition.
• Collaborate with One Bank partners, including Treasury Management, Capital Markets, and Wealth Management, to evaluate clients and prospects and develop tailored relationship strategies.
• Plan and conduct relationship strategy reviews with internal business partners and clients’ trusted advisors, such as attorneys and accountants.
• Manage customer relationships to maximize opportunities for the Bank while considering risk and customer needs.
• Meet regularly with customers to strengthen trusted-advisor relationships and ensure their business needs are met.
• Lead and coordinate client-facing activities, including credit support, treasury management, and capital markets.
• Use the Bank’s CRM system for client activity tracking, call reports, and pipeline management, and reinforce CRM use among assigned internal partners.
• Use consultative selling skills, commercial playbook principles, and call-reporting plans to enhance the client experience.
• Analyze financial information and determine relevant questions to assess credit requests.
• Partner with Portfolio Managers and Credit Officers on credit requests and follow Portfolio Management guidelines, including those covering delinquencies, documentation, financial statement tracking exceptions, and matured loans.
• Monitor customer financial performance, condition, and industry trends to assess whether credit exposure is acceptable and appropriately priced.
• Provide guidance to Commercial Relationship Manager I and II colleagues.
• Participate actively in community activities.
• Travel regionally and locally.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior