Middle Market & Large Product Segment Manager (Hybrid)

Selective Insurance Company of America•Short Hills, NJ

4d•Hybrid

About The Position

This role partners with the Product team, Corporate Underwriting, Regional leadership, and other key stakeholders to enable the business and drive profitable growth within the Middle Market and Large Account segments. The position serves as a subject matter expert for the assigned market size, providing underwriting and industry expertise to support strategy development and execution. The role proactively manages market size performance by identifying positive and negative trends and recommending tactical approaches and strategic refinements to improve results. In addition, the position supports Selective’s generalist underwriting appetite by developing a strong understanding of product capabilities and market trends at both the segment and line of business levels. All duties and responsibilities are performed in compliance with applicable legal and regulatory requirements.

Requirements

Industry knowledge in Middle Market and Large segments and lines of business
Managing Middle Market and Large Projects
Excellent customer service, networking and relationship building skills
Strong sales and negotiation skills
Strong problem-solving ability
Excellent presentation skills
Ability to indirectly influence others to support business objectives
5+ years Underwriting/Claims/Loss Control or other insurance-related experience.

Nice To Haves

3+ years territory management AND/OR
3+ years exposure to business segment AND/OR
3+ years in Loss Control / Risk Management

Responsibilities

Partner with Product leadership and key stakeholders to support the development, maintenance, and execution of the Middle Market and Large Account business strategy, including maintaining a working strategic plan informed by market dynamics and portfolio insights.
Monitor and manage the performance of the Middle Market and Large portfolio through established Objectives and Key Results (OKRs), analyzing results and recommending tactics to align with Middle Market / Large strategy, organizational priorities and to achieve profitability, premium growth, submission volume, hit ratios, pricing adequacy, and documentation quality.
Collaborate with Finance, Accounting, and Operations (FAO) to enhance existing and develop new dashboard capabilities that provide more granular measurement of key business outcomes and operational performance.
Drive profitable premium growth by collaborating with Strategic Business Units, Lines of Business, and other internal partners to enhance existing offerings, support appetite expansion, and identify growth opportunities within existing and emerging segments and markets.
Partner with Regions, Corporate Underwriting, Product, and other departments to position our organizational underwriting guidance into automated and guided decisions. This will include input and collaboration with Actuary and Advanced Analytics on advancing the sophistication of granular pricing decisions.
Proactively engage with Claims, Premium Audit, Risk Management, and other customer-facing teams to gather feedback on the strengths of, and opportunities to enhance, current offerings based on customer interactions, and partner with Insurance Learning Services and Agency Development to identify training opportunities and resource needs for employees and agents.
Partner with the Product team, Regional leadership, Corporate Underwriting, and Information Technology to identify opportunities for, and support the implementation of, Artificial Intelligence (AI) solutions within Middle Market and Large Account underwriting processes.
Support the Competitive Intelligence team by contributing insights and analysis related to new and enhanced market opportunities.
Build and maintain strong working relationships with regional personnel and agents to deliver high levels of internal customer service and effective business enablement.
Participate in industry, company, and agency events, including travel as needed, to maintain current knowledge of marketplace trends and ensure alignment with Product and underwriting strategies.