Middle Market Client Manager

Reliance Matrix•St. Louis, MO

1d•$68,640 - $85,800•Hybrid

About The Position

The Middle Market Client Manager serves as the primary contact for a portfolio of middle market clients, providing expert guidance on benefit plans, contracts, and service issues. This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases.

Requirements

Associate’s degree required; Bachelor’s degree preferred.
Minimum 2 years of group insurance client management experience.
State insurance license required.
Strong customer service, consulting, negotiation, and communication skills.
Proficiency in Excel, Word, and PowerPoint.
Ability to work independently and adapt to change.
Financial aptitude and analytical skills.

Responsibilities

Serve as the main contact for assigned clients, providing guidance on contracts, plan structure, renewals, and issue resolution.
Build and maintain positive client relationships through regular meetings and proactive communication.
Educate clients on company processes, policies, procedures, and web services; keep clients and brokers informed of product and service enhancements.
Collaborate with implementation teams to ensure smooth transitions from implementation to ongoing client management.
Oversee compliance with performance guarantees and contractual obligations.
Present claims experience reporting and relevant data to clients.
Work with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies.
Coordinate and negotiate renewals for assigned clients, communicating client needs and risks.
Participate in RFP reviews and finalist presentations as needed.
Work closely with internal departments (billing, underwriting, claims) to ensure seamless operations and client satisfaction.
Apply organizational skills to manage multiple priorities and deliver quality service.
Identify and address process, policy, or technology issues impacting client satisfaction; implement solutions in partnership with the Regional Service Manager.
Participate in departmental and organization-wide projects and committees to enhance service and efficiency.

Benefits

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program