Mid-West Life Science Account Manager II (Fully Remote)

Eurofins USA Discovery Services•Madison, WI

2d•Remote

About The Position

Eurofins Scientific is seeking a motivated and customer-oriented Account Manager II to maintain and grow existing client accounts through the direct sales channel. The goal of this role is to present Eurofins Discovery capabilities and provide solutions to clients through a close partnership and understanding of their work and potential needs, while providing excellent interactions that add value. This is a fully remote position.

Requirements

Bachelor’s degree in life sciences or technical background in drug discovery related disciplines.
Minimum 3+ years in inside sales/account management or a similar customer-facing role.
Proven work experience as a sales account manager in the life sciences or in a similar customer-facing role.
Technical depth sufficient for sales development in drug discovery.
Sales skills to manage and develop accounts – negotiation skills, customer management, price leveraging, etc.
Hands-on experience in sales and an ability to deliver excellent customer experience preferred.
Knowledge of CRM software and MS Office.
Ability to manage time for highest return to the business.
Understanding of sales performance metrics and how to analyze data for reporting purposes.
Drug discovery knowledge/experience.
Valid Driver’s license.
Ability to travel in the assigned customer territories as designated by manager.
Ability to meet face to face with customers and have effective meetings.
Ability to utilize remote communication tools effectively such as Zoom and Microsoft teams.
Authorization to work in the United States indefinitely without restriction or sponsorship.

Nice To Haves

Master’s degree preferred.
Excellent communication and negotiation skills.
An ability to deliver projects and answer inquiries on time.
Business acumen with a problem-solving attitude.
Strong communication and presentation skills.
Analytical capabilities using standard data management tools – BI, excel, etc.
Drive to success.
Problem solver.

Responsibilities

Manage a portfolio of existing customer accounts to maintain and grow sales and achieve customer goals.
Determine and implement optimum marketing and sales outreach strategies on an account-by-account basis.
Develop long-term relationships with customers to address their needs as they arise.
Act as the single point of contact to handle customers’ individual needs.
Work closely with internal technical teams and client services to present offerings and close business, facilitating CDA and MSA processes.
Resolve conflicts and provide solutions to customers by reaching out to internal resources as appropriate.
Report on the status of accounts and transactions on a monthly basis to sales leaders.
Present territory performance to internal teams as required.
Set and track sales account targets, aligned with company objectives, and report monthly.
Develop business plans to grow accounts on an account-by-account basis and monitor against plan goals quarterly, including developing KPIs for the territory.
Pivot the plan based on changes in customer needs.
Provide voice of customer feedback and market intelligence to internal product management and marketing stakeholders.
Keep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.
Track organizational changes within customer accounts (staff changes, acquisitions) and pursue new business if pertinent.
Develop quarterly and annual sales forecasts based on the account business plan.
Monitor sales metrics (e.g., quarterly sales results and annual forecasts).
Suggest actions to improve sales performance and identify opportunities for growth.
Work to push transactional sales to eCom through customer education and monitoring.