Mid-Market Vendor Services Manager

Ncontracts

2d•$55,000 - $65,000•Onsite

About The Position

The Mid-Market Vendor Services Manager is responsible for managing a high-volume portfolio of mid-market and other high-value client accounts, ensuring successful delivery of Ncontracts’ Vendor Compliance Services. This role focuses on driving service execution, maximizing product adoption, strengthening client relationships, and supporting overall retention and account health. The ideal candidate brings strong customer-facing experience, exceptional communication skills, and a deep desire to learn and understand vendor management and third-party risk programs.

Requirements

3+ years of experience in customer success, account management, or a related client-facing role.
Experience managing multiple client accounts or projects simultaneously.
Comfort operating in a fast-paced, deadline-driven environment.
Strong interpersonal and communication skills, with the ability to engage confidently and professionally across a range of client stakeholders.
Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to influence cross-functional teams.
Ability to deliver product training, explain system functionality, and stay current on product updates.
Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately.

Nice To Haves

Demonstrated experience working with compliance, risk, or operational stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Professional certifications in Vendor Management, Risk Management, or related fields.

Responsibilities

Serve as the TPRM primary point of contact for an assigned portfolio of mid-market and other high-value client accounts.
Build strong, trusted relationships with compliance officers, risk managers, and vendor management leads.
Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations.
Respond to client inquiries and provide guidance on vendor management best practices.
Identify account risks, service gaps, and opportunities for optimization.
Coordinate the gathering of due diligence documentation with our Vendor Operations Team to meet client expectations.
Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
Monitor progress and communicate key updates, vendor issues, and service completion to clients.
Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
Identify opportunities for account growth, including additional tiers, monitoring services, and one-time reviews.
Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product to support seamless service delivery.
Maintain strong working knowledge of Ncontracts’ TPRM software suite and Vendor Management services.
Recommend process improvements and best practices aligned with regulatory expectations and industry trends.

Benefits

Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days