IX Mid Market Revenue Architect

Gong.io•Chicago, NY

About The Position

Mid Market Revenue Architects at Gong are strategic partners to our mid-sized customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion). This particular role will join our new Industry Expansion (IX) team, focused primarily on customers in the Financial services and Healthcare industries. You will be joining a "startup within a startup," helping to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment.

Requirements

4–8+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.
Experience working with Financial Services or Healthcare customers, or work experience in those industries
Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
Excellent communication, negotiation, and presentation skills.
Data-driven mindset with a focus on delivering measurable outcomes.
Passion for driving customer outcomes and contributing to a high performing and accountable work culture
Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity.
Our top performers have a growth mindset and pride themselves in being coachable.
We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom.

Responsibilities

Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
Own the renewal strategy and execution, partnering with cross functional teams on growth
Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey