Mid-Market Onboarding Manager, Spend Management

Rippling•Chicago, IL

6d•$135,000 - $150,000•Onsite

About The Position

As an Finance Onboarding Manager at Rippling, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. Your incentives are directly aligned to our customers’ benefit; so, you will focus on cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Rippling's onboarding organization and define the post sales strategy that fuels our growth!

Requirements

3+ years in project management, onboarding or implementations, where you have had to advise clients and build strategic relationships
2+ years managing 20+ complex customers while implementing or administering expense programs and/or corporate card programs on a timeline
2+ years in Saas or Corporate Payment platforms (Cards, AP automation, Travel Booking, etc.)
Proven utilization of AI tools to gain efficiency and build repeatable processes
Understanding the unique business requirements of customers across multiple verticals and translating those needs into a compelling vision and roadmap for our customers.
High energy, go-getter with fresh ideas who takes the initiative to get things done
Solid oral, written, presentation and interpersonal communication and relationship skills.
Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.

Responsibilities

Help set up and customize new customer accounts
Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts
Develop deep, multi-threaded relationships with the decision makers of your customers
Execute successful launches of the Rippling Spend Management platform
Drive spend across your book of business by owning retention, expansions, and overall growth across different types of accounts
Collaborate with product, design, and engineering teams to provide informed recommendations into Rippling’s product roadmap that enhance the customer experience
Partner cross functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle