Mid-Market Account Manager

Cypress.io

1d•$140,000 - $180,000•Remote

About The Position

At Cypress, our mission is to make software testing faster and more reliable – improving both developer productivity and software quality. Used by hundreds of thousands of developers across 90+ countries and more than 30,000 organizations, Cypress helps teams ship with confidence. Our customers include companies like Guesty, BrandCrowd, and DispatchHealth. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is focused on making a meaningful impact on the developer community. Our Mid-Market Account Managers are trusted partners to growing organizations, responsible for driving retention, expansion, and long-term value across an existing book of business (51–2,499 employees). You'll partner with Technical Solutions Consultants to support customer success, uncover growth opportunities, and ensure customers continue to get increasing value from Cypress over time. This role blends relationship management with commercial ownership. You'll manage renewals, identify expansion opportunities – new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow.

Requirements

SaaS Sales Experience: 2+ years as a quota-carrying SaaS seller, with exposure to account management, renewals, or expansion preferred
Relationship-Oriented: Enjoy building rapport, earning trust, and being a consistent point of contact for customers
Consultative Mindset: Naturally curious and customer-focused – interested in understanding problems before offering solutions
Technical Comfort: Willing and able to engage with technical stakeholders and learn how Cypress fits into modern development workflows
Ownership & Growth Mentality: Comfortable managing your own accounts while continuing to develop your sales craft
Organization & Follow-Through: Able to manage multiple accounts, priorities, and timelines with attention to detail

Nice To Haves

ICP Exposure: Experience working with developers, QA teams, or engineering stakeholders
Testing & Dev Tools Familiarity: Exposure to application testing, CI/CD tools, or developer platforms
PLG Experience: Experience selling in or alongside a Product-Led Growth environment

Responsibilities

Build strong, trusted relationships with key stakeholders across assigned mid-market accounts
Establish regular touchpoints that keep you connected throughout the year – not just at renewal
Maintain clear account plans focused on adoption, expansion, and account health
Manage renewals end-to-end, partnering with customers to ensure continued value
Start renewal conversations early, leading with value delivered – not contract terms
Bring usage data and adoption insights to every renewal conversation
Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption
Partner with Technical Solutions Consultants to demonstrate value for add-on products
Help customers evolve their testing strategy as their organizations grow
Develop solid understanding of the Cypress platform to align solutions to customer goals
Deliver clear, engaging product demonstrations that connect capabilities to real outcomes
Translate technical features into business value without relying on jargon
Learn each customer's business, challenges, and priorities to tailor recommendations
Partner with leadership on pricing and contract discussions
Stay curious about industry trends, customer needs, and competitive alternatives