Mid-Market Account Manager
About The Position
Mid-Market Account Manager Location: San Francisco, CA, US On-site | Full-time Compensation: $170K - $210K OTE 0.05% - 0.08% A high-growth, venture-backed leader in the Sales Performance technology sector is seeking a Mid-Market Account Manager to join their San Francisco headquarters. Following a successful $15M Series A and achieving consistent $1M+ monthly ARR growth , our client is defining a new category of sales-tech that enables enterprise organizations to coach, measure, and scale top-performer behaviors. The organization is currently scaling from 15 to over 30 teammates and maintains a prestigious customer base including Bloomberg, IBM, and LinkedIn. This is a high-ownership role designed for a professional who thrives in a fast-paced environment and is eager to influence the growth trajectory of a breakout company. The successful candidate will be responsible for both adoption and revenue, acting as the primary face of the organization to senior executives across a broad book of mid-market accounts. This position is strictly on-site five days a week in San Francisco and is ideal for an individual looking for rapid career mobility during a period of intense scaling.
Requirements
- Experience: 3+ years in customer-facing roles, with a clear progression from Customer Success Management (CSM) into Account Management (AM) or a similar revenue-carrying hybrid role.
- Proven Track Record: History of consistent 2–3+ year tenures in previous roles, demonstrating the ability to drive long-term impact, renewals, and expansions.
- Strategic Capability: Experience conducting QBRs that connect technical product metrics to executive-level business value.
- Revenue Orientation: Comfortable being measured on revenue targets (GRR/NRR) alongside customer success metrics.
- Operational Agility: Readiness to work within a lean tech stack and contribute to building the "playbook" for a new category.
- Interpersonal Skills: Exceptional communication skills and a willingness to travel frequently to build personal, in-person relationships with clients.
- Legal: Must be a US Citizen or hold a valid US work visa.
Responsibilities
- Relationship Ownership: Manage a broad book of business across mid-market accounts, serving as the primary post-sale point of contact for senior customer executives.
- Revenue Accountability: Carry a quota tied to Gross Retention Rate (GRR) and Net Retention Rate (NRR); oversee contract renewals, seat expansions, and module upselling.
- Adoption Strategy: Drive deep product integration through roleplays, call scoring, and certification modules, collaborating closely with Solutions Engineers for technical onboarding.
- Executive Presentation: Build and deliver high-impact Quarterly Business Reviews (QBRs) that directly tie product usage to the customer’s specific business outcomes.
- Churn Mitigation: Proactively identify potential adoption challenges and risks, implementing strategic solutions to ensure long-term customer success.
- Advocacy Development: Cultivate customer success stories to develop references and case studies that support future sales efforts.
Benefits
- Competitive Pay Structure: OTE composed of 60% base and 40% variable, with quarterly adoption bonuses acting as additional incentives.
- Equity Ownership: A meaningful equity stake (0.05% – 0.08%) in a rapidly scaling Series A organization.
- Comprehensive Coverage: Medical, dental, and vision benefits.
- Office Culture: Daily free lunch provided in the San Francisco office and commuter benefits.
- Time Off: A "take what you need" vacation policy to support work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
