Donor Relations (Mid-Level) Manager

Salvation Army Careers•Seattle, WA

2d•Hybrid

About The Position

The Salvation Army is an inspiring place to work, serving people with food, shelter opportunities, and more across the US and globally. We are committed to being an efficient and effective network of local offices that make up a huge Western region team. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. The Mid-Level Donor Relations Manager cultivates, stewards, and strengthens relationships with an assigned portfolio of approximately 800–1,500 donor households contributing between $1,000 and $4,999 annually. Through personalized engagement, stewardship, and strategic communication, this position helps donors understand the impact of their giving while supporting donor retention, revenue growth, and advancement to major giving opportunities. The position is responsible for achieving annual portfolio growth goals and works collaboratively with Development team members to advance fundraising objectives throughout the Northwest Division.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Minimum of three years of experience in fundraising, donor relations, customer service, communications, or a related field.
Demonstrated success building relationships and providing exceptional customer service.
Commitment to The Salvation Army's mission and values.
Strong relationship-building and interpersonal skills.
Ability to work with diverse cultures and population groups.
Excellent written, verbal, and telephone communication skills.
Self-motivated, organized, and able to manage multiple priorities effectively.
Strong attention to detail and follow-through.
Ability to analyze information and identify opportunities for donor engagement and growth.
Professional judgment when handling confidential information.
Ability to work independently and collaboratively within a team environment.
Demonstrated initiative, adaptability, and problem-solving skills.
Strong use of the English language in verbal and written communication.
Ability to work in a fast-paced environment and maintain poise under pressure.
Customer service mindset.
Ability and willingness to keep information confidential.
Ability to pass and follow The Salvation Army’s Protect the Mission program elements to ensure the safety of minors and vulnerable adults.
Must possess a valid State of Washington driver's license, be able to pass the Salvation Army motor vehicle report standards and be at least 21 years of age.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Experience working with donor databases or Customer Relationship Management (CRM) systems preferred.
Experience with donor databases or CRM systems; Blackbaud preferred.
Canva or desktop publishing experience preferred.
Familiarity with AI-assisted tools such as Microsoft Copilot preferred.

Responsibilities

Manage relationships with an assigned portfolio of mid-level donors including driving to offsite meetings and events.
Provide timely acknowledgments, appreciation calls, impact updates, and stewardship communications.
Respond promptly and professionally to donor inquiries.
Invite donors to events, tours, and engagement opportunities.
Ensure donors feel informed, valued, and connected to the mission of The Salvation Army.
Monitor donor giving and engagement trends to identify opportunities for retention and growth.
Identify and refer qualified donors to Donor Relations Director and Major Gift portfolios.
Support annual portfolio revenue growth goals.
Maintain portfolio health through ongoing donor engagement and stewardship.
Maintain accurate donor records and document meaningful donor interactions in the CRM.
Coordinate gift documentation, including stock gifts and donor acknowledgments.
Analyze donor activity and prepare reports to support fundraising strategy.
Ensure donor information is managed in accordance with organizational standards and confidentiality requirements.
Partner with Development team members, officers, and staff to strengthen donor relationships and fundraising outcomes.
Support fundraising campaigns, special events, and other development initiatives as assigned.
Follow all safety and driving requirements.
Perform other job-related task and functions, as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid holidays
Paid volunteer time
Continued education
Professional development
Flexible scheduling
Opportunity to work remotely on a part-time basis per established headquarters hybrid-remote work guidelines.