Mid Level Business Intelligence Analyst - Member Value

USAA • San Antonio, TX

3d • Remote

About The Position

As a dedicated Mid Level Business Intelligence Analyst - Member Value, you will join our Member Value and will be instrumental in transforming member service experiences through in-depth, end-to-end analytics. You will uncover critical insights to drive higher member satisfaction and value, refine service strategies, and optimize performance. You will collaborate with business leaders, apply advanced analytical techniques, and translate complex data into clear, actionable recommendations that drive significant change. This is a unique opportunity to apply your analytical expertise and shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Requirements

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years’ experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.).
• Experience identifying and implementing innovative approaches to address business problems and solutions.
• Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
• Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels.
• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.
• Demonstrated ability to embed intuitive story telling within business intelligence solutions.

Nice To Haves

• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Extensive experience in designing, developing, and maintaining dynamic dashboards, insightful reports, and compelling data visualizations.
• Strong ability to work with data generated from various member touchpoints, including digital channels and contact centers, to understand the holistic member experience.
• Extensive experience with data visualization and business intelligence platforms such as Tableau is highly preferred
• Strong proficiency in SQL for data querying, extraction, and manipulation
• The ability to translate complex data into clear, actionable narratives and recommendations that drive significant change.

Responsibilities

• Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs.
• Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.
• Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.
• Applies data visualization best practices - often selecting the right data ‘tool for the job’ - to identify and interpret trends or patterns while following standard Enterprise branding.
• Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis).
• Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value.
• Develops advanced knowledge to influence relevant data, information, and application architecture decisions.
• Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees