Microsoft Windows Engineer
About The Position
Empower AI is seeking a Microsoft Windows Engineer to provide support for Hardware, Software, and Operating systems for GSA customers. This role is part of a prime task order supporting the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) to drive digital transformation and deliver continuous improvement. The team utilizes advanced technologies like intelligent automation, AI, and machine learning to transform GSA's IT capabilities and shift offerings to a more flexible service delivery model, enabling a fully digital experience. Responsibilities include maintaining and managing Active Directory Group Policies for Windows desktop operating systems, evaluating and applying Security Hardening guide Group Policies, and managing application policies for Microsoft Office, Edge, and Google Chrome. The engineer will investigate issues stemming from GPO settings, manage MBAM hard drive encryption, prepare documentation, contribute to systems engineering documentation, perform GSA Baseline image testing, and evaluate/certify hardware and peripherals. The role also involves testing and maintaining BIOS guides, providing Tier 3 support for hardware/software/configuration issues, and escalating issues to vendors as needed.
Requirements
- Public Trust Clearance by start date.
- ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- SME with maintaining and managing Active Directory Group Policies
- Must be willing to work a variety of shifts, including holidays as scheduled.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.
- Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
- Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
- 10-15 years of experience and bachelor's degree
- Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.
Nice To Haves
- CompTIA A+ certification
- Previous experience with Microsoft Intune.
- Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, ServiceNow, NetIQ AD/GPO Directory Management tool, WinBatch, Visual Basic, and PowerShell scripting
Responsibilities
- Maintain and manage Active Directory Group Policies for Windows (11) desktop operating systems
- Evaluate and apply Security Hardening guide Group Policies to Windows workstations.
- Maintain and manage Active Directory Group Policies for applications such as Microsoft Office, Edge, Google Chrome and various client GPO setting requirements.
- Investigate Application, browser and OS issues that stem from GPO settings and work with security for approved exceptions to the hardening guides
- Manage MBAM (Microsoft BitLocker Administration and Monitoring) hard drive encryption for all GSA Win10 and Win11 PCs including legacy key retrieval
- Prepares documentation of methods and procedures
- Contributes to the development of sections of systems engineering documentation such as KIOSK configuration and Hardware Certification.
- GSA Baseline image testing
- Hardware and Peripheral evaluation, testing and certification for use in GSA.
- Test and maintain BIOS guide for each model desktop/laptop in GSA.
- Provide Tier 3 support to ITSD/DSS/ATS (IT Support) for Hardware/Software/Configuration issues.
- Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
