Microsoft Teams Engineer Senior

USAA•San Antonio, TX

22h•Hybrid

About The Position

As a dedicated Microsoft Teams Engineer – Senior, you will join USAA’s Collaboration and Productivity Operations Engineering Team, supporting the enterprise collaboration and productivity platforms relied upon by the entire association. While this role will primarily focus on Microsoft Teams, team members also support a broader portfolio of collaboration technologies. This position offers the opportunity to work on high-visibility enterprise initiatives, influence the employee experience at scale, and partner with stakeholders across USAA to deliver secure, reliable, and innovative collaboration solutions. We are looking for a senior-level Microsoft Teams Engineer with multiple years of experience designing, implementing, and supporting Microsoft Teams solutions in a large enterprise environment. Experience should include both implementation and post-implementation operational support. Expected to serve as a technical mentor and subject matter expert for Microsoft Teams, actively developing the skills of other engineers through documentation, training sessions, troubleshooting guidance, and day-to-day coaching. Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.
4 years of experience in creating, modifying, and maintaining infrastructure and individual system components.
Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.
Demonstrated experience working with cloud technologies and tools.

Nice To Haves

3+ years of experience administering and supporting Microsoft Teams in an enterprise environment.
Deep understanding of Teams architecture, policies, governance, compliance controls, and administration.
Experience implementing and supporting Teams Meetings, Teams Calling, Teams Phone, Teams Rooms, and collaboration services.
Strong troubleshooting and issue management skills, including root cause analysis and incident resolution.
Experience managing Teams through the Microsoft 365 Admin Center, Teams Admin Center, PowerShell, and related Microsoft tools.
Ability to develop and maintain technical documentation, operational procedures, knowledge articles, and engineering standards.
Experience supporting enterprise migrations, platform modernization efforts, and feature rollouts.
Knowledge of identity and access management concepts, licensing, and authentication.
Strong understanding of Microsoft 365 ecosystem integrations and dependencies.
Experience partnering with Microsoft, vendors, engineering teams, and business stakeholders to drive solutions and resolve issues.
Experience supporting enterprise-scale Microsoft Teams deployments, migrations, and feature rollouts, including the use of PowerShell or automation to administer, troubleshoot, and manage Microsoft 365 collaboration services.
Microsoft Teams Administrator Associate or other Microsoft 365 certifications.
Experience supporting AI-enabled Teams capabilities, meeting features, and collaboration workloads.
Familiarity with ITIL processes, change management, problem management, and/or major incident response.
Experience in regulated or large-scale enterprise environments.

Responsibilities

Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities.
Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems.
Leads analysis of end-to-end system failures to identify opportunities across multiple systems.
Makes recommendations to business leaders on best solutions.
Independently experiments with new patterns and technologies.
Helps establish and improve engineering best practices, concepts, and patterns with peers and the business.
Understands the customer and proactively identifies innovative solutions and ideas for the product/business.
Mentors' engineers, coach engineers on design, development, and maintenance of systems.
Develop software defined infrastructure in code in CI/CD Pipelines.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.