Sr. Microsoft O365 Cloud Engineer

Ascend Technologies•Chicago, IL

17h•$90,000 - $100,000

About The Position

Ascend Technologies is seeking an Office 365/Azure Engineer to support clients by providing escalated support and operational maintenance for their cloud environments, including Microsoft Services across the Azure and Office 365 suite. This role will also be involved in project-based initiatives such as infrastructure upgrades and new technology deployments.

Requirements

Bachelor’s Degree in a technical field preferred. Computer Science, MIS or equivalent.
Prefer 8+ years of professional IT experience in a client facing role plus 5+ years of experience supporting O365, Exchange online, SharePoint, Teams and Azure
Ability to function on application and technical tasks with little or no supervision
Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely
Proven excellence in decision making when multiple alternatives are presented
Ability to lead major incident escalation and resolution efforts
Excellent organizational, verbal and written communication skills
Effectively works with team members, motivating them in difficult situations
Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred
Advanced PowerShell scripting experience

Nice To Haves

AZ-500 certifications preferred

Responsibilities

Analyze each client's specific request and determine the underlying problem and recommend proper solution
In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration
Manage Microsoft Volume Licenses, EA and Reservation
In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA
Operational expertise InTune and other MDM solutions
Troubleshoot SQL Database and SQL reporting
Design, develop, and implement cloud-based solutions using Microsoft Azure
Implement and manage virtual servers (Hyper-V/VMware)
Server administration – Drive expansion, Root cause analysis
Administration of Azure AD/Entra ID
Support applications and functions in Azure Cloud
Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product
Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered
Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards
Troubleshoot InTune and other MDM solution experience
Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution
Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes
Other responsibilities assigned by management