Microsoft Intune Mobility Engineer

Entarian•Remote,

About The Position

This role involves providing comprehensive support and maintenance for the Microsoft Intune mobility platform. The engineer will be responsible for configuration, deployment, and ongoing management of mobile devices, as well as troubleshooting and resolving Tier II support tickets related to Intune functionality, derived credentials, and mobile device management. The position requires close collaboration with Tier I support and other teams to ensure timely issue resolution. The engineer will also create, configure, and manage device profiles, policies, and compliance rules, and implement and maintain derived credentials for mobile devices. Security and monitoring of the Intune environment, responding to incidents, and mitigating risks are also key responsibilities. Additionally, the role involves creating and maintaining documentation, generating reports, and sharing knowledge and training with support teams and end-users. The engineer will follow ITIL Incident, problem, and requirements management, develop and implement test strategies, and work with minimal supervision. Mentoring for MDM Airwatch solutions design and implementation by solutions architect is also part of the role.

Requirements

Bachelors Degree in Information Technology, Computer Science or related degree.
3 years’ work experience as a Network/System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.
Admin level experience with firewalls, VPN, DNS and general network and network security infrastructure.
Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, RedHat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS.
ITIL based Service Management workflow applications such as incident, problem and requirements management and Security Administration experience: Authentication, Certificate system, etc.
Technical Certifications or demonstrable experience in supporting MDM products, focused on Microsoft Intune.
Must have great communication and documentation skills.
Must be eligible to obtain a Department of Homeland Security EOD clearance (Requirements 1. US Citizenship, 2. Favorable Background Investigation).

Nice To Haves

Must be able to work with minimal supervision.
Possess excellent written and verbal communication skills.
Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements.

Responsibilities

Provide comprehensive support and maintenance for the Microsoft Intune mobility platform, including configuration, deployment, and ongoing management of mobile devices.
Investigate and resolve Tier II support tickets related to Intune functionality, derived credentials, and mobile device management.
Collaborate closely with Tier I support and other relevant teams to ensure timely resolution of issues.
Create, configure, and manage device profiles, policies, and compliance rules within Intune to ensure devices are properly secured and in compliance with organizational standards.
Troubleshoot and resolve issues related to device enrollment, synchronization, and management.
Collaborate with relevant teams to implement and maintain derived credentials for mobile devices.
Ensure proper configuration and integration of derived credential solutions with Intune for secure access to enterprise resources.
Work with enterprise security and monitoring solutions to monitor and analyze the Intune environment.
Identify and respond to security incidents, performance issues, and vulnerabilities, collaborating with the appropriate teams to mitigate risks.
Create and maintain accurate documentation of Intune configurations, troubleshooting steps, and issue resolution procedures.
Generate regular reports to track key metrics, such as device compliance, security incidents, and performance trends.
Stay updated with the latest Intune features, security best practices, and industry trends.
Share knowledge and provide training to Tier I support teams and end-users on Intune functionality, best practices, and troubleshooting techniques.
Follow and perform ITIL Incident, problem and requirements management.
Develop and implement test strategies and document results.
Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect.