Microsoft Endpoint & Workspace ONE Specialist

CGI•Reston, VA

4d•Hybrid

About The Position

CGI is seeking a Microsoft Endpoint & Workspace ONE Specialist to support a large scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years! This role is located at a client site in Reston, VA. A hybrid working model is acceptable.

Requirements

2+ years of relevant experience
Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune
Experience supporting and troubleshooting Apple macOS environments
Mobile device management and support for iOS and Android devices
Ability to monitor system performance, compliance status, and operational health
Experience analyzing logs and collaborating with engineering teams to resolve incidents
Understanding of endpoint security controls, policy enforcement, and compliance requirements
Strong troubleshooting and root cause analysis skills
Experience documenting incidents, resolutions, and operational procedures with attention to detail
Familiarity with IT Service Management (ITSM) processes and change management practices
Experience working in enterprise cloud environments, preferably AWS based organizations
Knowledge of ServiceNow for incident, problem, and change management processes
Strong written and verbal communication skills

Nice To Haves

Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus

Responsibilities

Managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions.
Ensuring compliance, security, and operational stability across the environment.
Troubleshooting endpoint and mobile device issues.
Monitoring system performance and compliance.
Analyzing logs to identify and resolve incidents.
Partnering with engineering, security, and compliance teams to maintain endpoint protection standards.
Maintaining strong documentation practices.
Incident management capabilities.
Supporting change management initiatives in a regulated financial services environment.